Service Dispatcher - Stanley Access Technologies - Canton, MA
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Service Dispatcher
The Service Dispatcher is essential to our business and will be reporting to the Branch Manager. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations
What You Will Do:
Receive incoming telephone calls. Assess and dispatch service calls
Provide feedback to the call center for call loading improvements and customer concerns
Provide field team with parts support to help minimize return trips
Assistthe field team with call overloads and direction
Prioritize anddeterminebest available technician to complete job
Maintain the quality, quantity, and timeliness of dispatch to customer needs,questionsor problems
Ensure proper communication with customer to gather all pertinent information for service call
Consistently follow-up with customer to ensure completion and satisfaction
Track all service calls and provide service call reporting and metrics to management
Maintain service call logs and service manuals
Perform monthly technician’s rides to better understand team support requirements and business needs
Promote the sale and implementation of service agreements to customers
Coordinate with National Accounts service dispatch
Provide administrative/back-upassistanceto Service Supervisor
Performs duties and responsibilities as described in the quality system
Perform work according to the Field Operations Policy and Procedures Manual.
Perform other assignments as directed by manager in support of service operations
Work with Installation coordinator onmanpowersharing opportunities to increase productivity
What You NeedToSucceed:
A valid state driver’s license, without restrictions, isrequiredfor this position.
1+ year of customer service or dispatching experience
High School Diploma or GED
Additional Preferred Skills and Knowledge:
Associate degree
2+ years of service management/call center/field service experience desirable
2+ years field service experience
Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)
Excellent written and verbal communication skillsrequired
Self-motivated,requires minimal supervision.
Knowledge of security hardware industryrequired
Time management and organizational skillsrequired.
Customer service orientated
Ability to handle multiple priorities
Proven knowledge of team development preferred
Ability to work in a deadline driven environment
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
You'reseeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world,there’splenty of room to make an impact. As our values state, “this is your business, run with it”.
You’relooking for a company that will invest in your professional development. As we grow, we want you to grow with us.
You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of theGallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement,strengths-based development, and unlocking human potential.
WhatYou’llGet from Us:
Health, dental and vision insurance coverage, helping you“be safe, be healthy”
A commitment to your future with a 401K plan, offering a 6% company match and no vesting period
Tuition Reimbursement
Employee Discounts throughPerks at Work
Community involvement and opportunities to give back so you can“serve others, not yourself”
Opportunities toleverageyour unique strengths throughCliftonStrengthstesting and coaching
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to applytojobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, ifyou’reexcited about this role but yourpast experiencedoesn’talign perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer