Service Dispatcher Supervisor
Creating Peace of Mind by Pioneering Safety and Security
At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.
Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.
Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.
Service Dispatch Supervisor - Stanley Access Technologies,Elgin, IL
Qualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.
What You Will Do:
Direct, remotely, the activities of 10-25 service technicians andpossibly 1dispatcher, share on call duties
Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visitingnew and existing customersa must.
Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates,inventory,etc.
Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
Form high performing teams and lead regional efforts to source, hire, train and develop talent.
Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
Analyze,develop,and implement systems and process productivity enhancements.
Direct leadership of Service Technicians, Service Dispatcher, Warehousepersonneland administrative support.
Participate actively and support all initiatives such as hiring, training and mentoring service technicianstodrive efficiency.
Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
Audit of all incoming work orders foraccuracy,i.e.,Part numbers, Door ID’s, Signatures, Customer Forms, POnumbersand NTE.
Perform half day or full day ride along, evaluate work practices and safety equipment
What You Need to Succeed:
Bachelor’s degree preferred, High School diplomarequired
A valid state driver’s license, without restrictions, isrequiredfor this position.
A clean driving record
Ability to work nights and/or weekends as necessary
Proventrack recordof success
Ability to work in a fast paced, chaotic environment
Proven team builder and player
Strong business acumen(Driveproductivity, P&L understanding, data analysis)
Demonstrated communication skills
Excellent team and interpersonal skills
Strong detail orientation
Strong computer skills(Microsoftapplications,Microsoft Dynamics365, Spreadsheets, word processing )
Additional Preferred Skills and Knowledge:
Prior field sales or field service experience
Prior experience with high involvement work teams
Why Work for Us?
Allegion is a Great Place to Grow your Career if:
- You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.
- You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
- You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
- You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.
WhatYou’llGet from Us:
Health, dental and vision insurance coverage, helping you “be safe, be healthy”
Unlimited Paid Time Off
A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
Health Savings Accounts - Tax-advantaged savings account used for healthcare expenses
Flexible Spending Accounts - Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
Disability Insurance -Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
Life Insurance - Term life coverage with theoptiontopurchasesupplemental coverage
Tuition Reimbursement
Voluntary WellnessProgram - Simply complete wellness activities and earnmonetaryrewards
Employee Discounts throughPerks at Work
Community involvement and opportunities to give back so you can “serve others, not yourself”
Opportunities toleverageyour unique strengths throughCliftonStrengthsassessment & coaching
Compensation: This range is provided by Allegion. Your actual pay will be based on your skills and experience.
The expectedBase Salary Range:$75,000-$85,000.The actual compensation will bedeterminedbased on experience and other factorspermittedby law.
Apply Today!
Join our team of experts today and help us make tomorrow’s world a safer place!
Not sure if your experience perfectly aligns with the role?Studies have shown that some people are less likely to applytojobs unless they meet every single qualificationandevery single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse,inclusive,and authentic workplace. So, ifyou’reexcited about this role but yourpast experiencedoesn’talign perfectly with every item in the job description, we encourage you to applyanyway. You may be just the right candidate for this role.
We Celebrate Who We Are!
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
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REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer