{"id":3012529,"url":"https://alion.io/job/allegis-global-solutions-senior-technology-operations-analyst","title":"Senior Technology Operations Analyst","company":{"id":9025,"name":"Allegis Global Solutions","domain":"allegisglobalsolutions.com","url":"https://alion.io/company/allegis-global-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":65000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1877},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-21T13:14:54Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T04:33:00Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond \"roles\" or \"jobs\" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.\nAt AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.\nWith services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™.\nWe also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.\nSee what it’s like to work at AGS by searching #LifeAtAGS on any social network.\n The Senior Technology Operations Analyst is responsible for advanced technical delivery, solutioning and operational oversight across an assigned portfolio of programmes within the globally aligned Technology Operations model. The role manages complex configurations, investigations, enhancements and technology-related service requests that require advanced platform knowledge, business-process understanding and sound judgement.\nWorking in partnership with the Team Lead, the Senior Analyst helps maintain the health of the assigned portfolio by reviewing complex demand, recommending appropriate solutions, overseeing technically challenging work and ensuring open items progress towards resolution. The Senior Analyst provides consultative guidance to programme teams and translates business requirements into practical, sustainable technology solutions.\nThe role operates with a high degree of autonomy and uses programme knowledge, VMS expertise and operational insight to identify risks, recurring issues and opportunities for improvement. The Senior Analyst also mentors Analysts and Support Coordinators, improves technical documentation and supports the distribution of knowledge across the wider team.\nResponsibilities\nAdvanced technical delivery\nOwn complex VMS configurations, enhancements, investigations and technical service requests within the assigned portfolio.\nAnalyse business requirements and translate them into practical configuration or operational solutions.\nConduct root-cause analysis for complex, recurring or high-impact technology issues.\nDefine solution approaches, risks, dependencies, testing requirements and implementation steps.\nEnsure complex work is documented, tested, quality-checked and implemented in line with agreed controls.\nContribute technical expertise to implementations, expansions, releases and programme change activity where the work falls within Technology Operations scope.\nPortfolio solutioning and oversight\nWork with the Team Lead to maintain awareness of complex demand, risks, dependencies and priorities across the assigned portfolio.\nReview complex or ambiguous requests and determine the appropriate technical approach, owner or escalation route.\nProvide solution direction to Analysts and Support Coordinators where delivery can be completed at another role level.\nMonitor technically complex work through to resolution, ensuring appropriate progress, documentation and communication.\nProvide continuity of portfolio knowledge across regions and make effective use of global handovers.\nConsultative stakeholder support\nProvide expert technology guidance to programme teams, Client Delivery and internal partners.\nExplain technical options, constraints, dependencies and risks in clear, business-focused language.\nParticipate in strategic programme conversations where advanced Technology Operations expertise is required.\nProvide VMS and programme insights that support informed prioritisation and technology decisions.\nSupport the Team Lead in maintaining credible and proactive engagement with portfolio stakeholders.\nQuality and continuous improvement\nReview solution and ticket quality for technically complex work, identifying gaps before implementation or closure.\nAnalyse recurring issues, defects and service-request patterns to recommend sustainable improvements.\nCreate and maintain technical guidance, configuration standards, solution documentation and reusable knowledge assets.\nIdentify opportunities to standardise configurations and approaches across programmes with similar requirements.\nContribute to operational assessments, best-practice reviews and improvement initiatives.\nMentoring and knowledge development\nMentor Analysts and Support Coordinators in technical investigation, solution design, configuration and testing.\nSupport structured technical learning, programme onboarding and knowledge transfer.\nProvide practical review and feedback on complex work completed by less experienced team members.\nEncourage investigative thinking and appropriate use of documentation, platform resources and internal expertise.\nBuild team confidence by explaining reasoning and solution approaches rather than taking ownership of all difficult work.\nBehaviors\nFamiliarity with Systems Development Life Cycle (SDLC) methodologies.\nKnowledge of process modeling techniques and protocols.\nExperience with the standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQNavigator, Salesforce, SharePoint, etc.).\nAbility to design, create and execute a project plan.\nAbility to design/create processes and procedures and assists others in implementing them.\nProficient with Microsoft Office Products such as Excel, Word, PowerPoint, Project, Outlook, Internet Explorer.\nStrong conceptual, analytical and problem solving ability.\nSelf-starter with the ability to quickly learn new technologies and effectively apply them to business processes.\nAbility to identify training needs for non-technical teams, and coach accordingly.\nAbility to work with a diverse team of resources from AGS, our Technology Partners, our Clients, and reach consensus resolution on issues.\nAbility to simultaneously manage multiple tasks at once.\nAbility to adapt quickly and possess flexibility with working in a constantly evolving field.\n Completed Bachelor’s Degree required.\nExperience with AGS or other staffing companies\nMSP experience a plus.\nProjects strong confident image to AGS PO, Clients and Technology Partners.\nMust have experience with utilizing and managing one or more SAAS technologies.\nExperience in an environment with high call volume preferred.\nPrevious software administration and support experience.\nProficient to advance in Microsoft Office products.\nAbility to travel as needed.\n Location disclaimer: This position is open to North America locations outside of California, Colorado, New Jersey, New York, Washington and Maryland.\nAt AGS, we recognize our people are our strength. We are an equal opportunity (M/F/Disability/Veterans) and consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law. We value our people, their varying perspectives and are committed to fostering an environment where they can bring their whole selves to work.\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email  for accommodation options.\nIn accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. 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