{"id":2460203,"url":"https://alion.io/job/allegis-global-solutions-team-lead-technology-operations-midshift","title":"Team Lead, Technology Operations (Midshift)","company":{"id":9025,"name":"Allegis Global Solutions","domain":"allegisglobalsolutions.com","url":"https://alion.io/company/allegis-global-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":48000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2356},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Oracle ERP","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-13T09:10:59Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-27T15:16:46Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.\nAs an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.\n The Team Lead provides hands-on operational and people leadership for an assigned portfolio of programmes and regional oversight. The role ensures effective ticket delivery, SLA performance, workload prioritisation, programme readiness, stakeholder confidence and consistent global standards. The Team Lead balances service ownership with coaching, accountability, risk management and continuous improvement, adapting execution to programme complexity and business needs.\nKey Responsibilities:\nPortfolio, Service and Stakeholder Leadership\nOwn Technology Operations delivery and relationships for assigned programmes, serving as the primary point of contact for Programme Managers and key stakeholders.\nBuild and maintain effective relationships with stakeholders across all regions, time zones and functions, adapting communication style to different audiences while ensuring priorities, risks, decisions and expectations are clearly understood and aligned.\nUnderstand how operational decisions affect client outcomes, service quality, risk, capacity, and broader business objectives.\nMaintain visibility of priorities, demand, dependencies, risks, and upcoming changes, proactively communicating impacts, recommendations, and mitigation plans.\nEstablish clear expectations, drive accountability, and ensure stakeholder obligations are met.\nApply strong critical thinking and decisive problem-solving skills to navigate roadblocks and changing project requirements\nChampion innovation and continuous improvement by building programme and platform expertise across the team, leveraging technology tools, data and process enhancements to develop scalable solutions that improve operational efficiency, service quality, and business outcomes.\nEnsure programme knowledge, support documentation, processes and operational expertise are maintained, shared and transferred effectively to reduce key-person dependencies and support consistent service delivery\nWorkload, Ticket and SLA Management\nDirect and prioritize work across Senior Analysts, Analysts, and Support Coordinators based on urgency, complexity, business impact, capability, and capacity, while supporting triage activities as needed.\nMonitor ticket portfolio performance, SLA attainment, aging trends, ticket quality, documentation standards, and work progression, ensuring clear ownership, effective handovers, and timely escalation management.\nConduct regular quality reviews, provide actionable coaching, and track completion of agreed improvement actions.\nCoordinate coverage across regions and time zones, ensuring continuity during absences, workload shifts, and significant programme activities.\nTranslate complex issues, competing priorities, and operational data into clear actions, ownership, and decision points.\nLead programme strategy calls, operational reviews, and Tech Champs sessions, ensuring decisions, actions, owners, and due dates are clearly documented and tracked.\nFoster a culture of accountability, responsiveness, and proactive problem-solving through effective planning, documentation, communication, and follow-through.\nMaintain composure and adaptability when facing shifting business goals, tight deadlines, or operational uncertainty.\nPeople Leadership and Talent Development\nLead assigned direct reports through regular 1:1s, performance conversations, goal setting, IDP discussions, coaching, and opportunities for cross-training and knowledge sharing.\nDevelop team capability by identifying strengths, skill gaps, readiness for increased responsibility, and career development opportunities, while creating actionable growth plans.\nModel professional maturity through integrity, accountability, reliability, sound judgement, punctuality, respectful communication, preparedness, and consistent workplace professionalism.\nPartner with Technology Operations Managers and people leaders on performance, engagement, workforce planning, succession readiness, and talent development initiatives.\nImplementation Readiness and Transition to Operations\nLead Technology Operations readiness for net-new programmes, expansions, and major enhancements, including UAT, access provisioning, documentation, support procedures, training, and escalation pathways.\nOwn the transition to steady-state support and stabilization activities, ensuring effective knowledge transfer, risk mitigation, stakeholder communication, and operational readiness.\nConduct post-implementation reviews and translate lessons learned into sustainable improvements for future deployments and transitions.\nRisk, Escalation and Continuous Improvement\nResolve issues at the appropriate level and escalate early when recurring SLA concerns, quality issues, client risks, resource constraints, or broader operational concerns are identified.\nDeliver concise and actionable escalations that clearly communicate business impact, actions taken, risks, and recommended next steps.\nCoordinate cross-functional and cross-regional resolution efforts, ensuring seamless handovers, ownership clarity, and follow-through.\nMake timely, data-informed decisions using SLA metrics, ticket trends, stakeholder feedback, and operational insights to improve service quality, consistency, scalability, and operational effectiveness.\n Bachelor's degree required.\nAt least 1-2 years of team leadership experience, or demonstrated readiness to lead people and operations.\nDemonstrated ability to communicate, influence and build consensus with operational, technical and leadership stakeholders across globally distributed teams, customers and technology partners.\nMSP and VMS experience, such as Beeline, Fieldglass, IQN, VNDLY or Simplify, with SaaS (ex. Salesforce, Jira, Workday, Oracle, Peoplesoft etc.) or software administration and support experience.\nProficiency with Microsoft 365 applications, including SharePoint, Excel, Word, PowerPoint and Outlook.\nStrong written and verbal communication, stakeholder management, analytical thinking and ability to present a clear business case.\nBuild trust and credibility through transparent communication, collaboration, empathy, and strong stakeholder partnership.\nDemonstrate a proactive, solution-oriented approach by anticipating challenges, identifying improvement opportunities, and driving practical actions that enhance operational effectiveness and stakeholder experience that leads to a positive and high-performing team culture.\n We are founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how businesses manage their contingent workforce to strengthening employer brands to recruit top talent, our integrated solutions drive business results.\nAs an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today's global marketplace.\nAs a workplace, we focus on relationships - with each other, our clients and our candidates. In fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.\nSee what it’s like to work at AGS by searching #LifeAtAGS on any social network.","description_format":"text","description_chars":8236,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Human Resources","Recruiting & Staffing","Business Process Outsourcing (BPO)"],"lifecycle":[{"event":"open","at":"2026-10-13T17:13:21Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.874,"p_room":0.9,"age_days":13,"expected_fill_days":25,"reasons":["conf:3","velocity","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/allegis-global-solutions-team-lead-technology-operations-midshift","json_url":"https://alion.io/job/allegis-global-solutions-team-lead-technology-operations-midshift.json","meta":{"generated_at":"2026-10-27T15:57:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5096,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9025},"rest":"https://alion.io/mcp/rest/get_company?id=9025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallegis-global-solutions-team-lead-technology-operations-midshift"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallegis-global-solutions-team-lead-technology-operations-midshift"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallegis-global-solutions-team-lead-technology-operations-midshift"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allegis-global-solutions-team-lead-technology-operations-midshift\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallegis-global-solutions-team-lead-technology-operations-midshift"}]}