{"id":589224,"url":"https://alion.io/job/allegis-global-solutions-technology-operations-support-coordinator","title":"Technology Operations Support Coordinator","company":{"id":9025,"name":"Allegis Global Solutions","domain":"allegisglobalsolutions.com","url":"https://alion.io/company/allegis-global-solutions","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":18000,"period":"year","method":"role_country_seniority_unknown","sample_n":98},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-09-10T09:21:53Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-02T21:39:15Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Working at Allegis Global Solutions (AGS) is more than just a job. It’s a career. It’s a community of people who invest in your development and empower you to blaze your own trail. Each of us is here to create real, measurable impact that moves needles. We operate beyond \"roles\" or \"jobs\" to realize the opportunity to make meaningful contributions to a bigger idea. Because we believe that when you build a workforce that’s designed to harness human enterprise, you design a workforce that’s built for impact.\nAt AGS, we help companies all over the world transform their people into a competitive advantage. It’s not about filling seats. It’s about designing workforces to meet missions and unleash the most transformative power in business today: The power of human enterprise.\nWith services around the globe, we have a point of view on the future of work that enables us to be a transformative partner in the way work gets done for our clients’ organizations. Meeting clients where they are, we design a plan and guide them along a transformational journey, applying bold actions and diverse minds to solve the most complex challenges - from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce Model™. \nWe also represent over 100 countries and speak dozens of languages. So as you’re building relationships and doing your job, you’ll be exposed to other cultures and advancement opportunities while expanding your knowledge of global markets and strategies.\nSee what it’s like to work at AGS by searching #LifeAtAGS on any social network.\n The Technology Operations Support Coordinator is responsible for working closely with the AGS Technology Analysts and the AGS Program Management Offices (PMO) teams to successfully support various activities critical to our AGS program’s day-to-day success. They will also support provisioning for ACUMEN IWP products. This position includes developing a strong partnership with all internal AGS teams and conducting tactical support on day-to-day technology related work efforts.\nThis role will provide superior customer service, timely record keeping of technology related incidents and service requests while offering a convenient central point of contact for AGS Technology teams.\nResponsibilities\nDocument, submit and/or monitor inquiry, incident and low complexity service request case tickets to the Technology Operations team and Partners via Salesforce.com\nGranting software licenses for Internal technologies and ensuring tracking of access requests\nEnsure all information and attachments relevant to the case are received prior to escalation\nTrack new technology issues, updates and resolutions through Salesforce\nTriages tickets before reassigning to Tech Ops Analysts and Tech CoE\nCreate, update and maintain all AGS Technology Operations support documentation as necessary\nCapturing and reporting out on technology SLAs and other defined metrics for continuous improvements.\nAssisting the AGS Technology Analysts in handling basic questions concerning functionality and configuration settings in the technologies utilized by the Program Management Office.\nResearch and conduct basic troubleshooting on technology incidents and service requests to resolve issues prior to further escalation to the AGS Technology Analysts or VMS Partners.\nInitial Testing and Quality Assurance (QA) activities on technology incidents and service requests as needed.\nCoordinates VMS outages globally.\n Bachelor’s Degree or equivalent experience preferred\nMSP experience a plus.\nExperience is a plus with the standard technologies utilized by AGS VMS engagements (ex. Beeline, Fieldglass, IQ Navigator, Salesforce, SharePoint, etc.).\nStrong customer service experience\nPrevious software administration and support experience preferred\nProficient in Microsoft Office products\nAbility to multitask in a fast-paced environment\nAble to follow and influence processes and ensure adherence by other teams\nAbility to meet deadlines, prioritize high volumes of tasks and troubleshoot technology issues\nGreat attention to detail. Strong conceptual, analytical and problem-solving ability.\nExcellent Organisational Skills\nGood interpersonal skills with the ability to communicate and work effectively across teams\nCan work both on own initiative and as part of a team when necessary\nAverage PC skills, excellent written and verbal skills, and proven customer service skills\nAbility to adapt quickly and possess flexibility with working in a constantly evolving field.\n As a workplace, we focus on relationships - with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.\nSee what it’s like to work at AGS by searching #LifeAtAGS on any social network.","description_format":"text","description_chars":5119,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Supply Chain","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-10T09:27:34Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.493,"p_room":0.35,"age_days":52,"expected_fill_days":25,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/allegis-global-solutions-technology-operations-support-coordinator","json_url":"https://alion.io/job/allegis-global-solutions-technology-operations-support-coordinator.json","meta":{"generated_at":"2026-11-02T23:26:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9025},"rest":"https://alion.io/mcp/rest/get_company?id=9025"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallegis-global-solutions-technology-operations-support-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallegis-global-solutions-technology-operations-support-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallegis-global-solutions-technology-operations-support-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allegis-global-solutions-technology-operations-support-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallegis-global-solutions-technology-operations-support-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":589224}},{"tool":"search_jobs","arguments":{"company":"allegisglobalsolutions.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":589224},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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