HR Manager - Shared Services

Overview

Job Summary:

The HR Manager II is a member of the Allegis Group HR Shared Services department responsible for the overall management and oversight of one or more HR operational teams, which may include HR Records, I-9 Compliance, Employment Screening, and Unemployment. This role ensures operational excellence, regulatory compliance, and strategic alignment of HR services with the needs of Allegis Group Operating Companies. The HR Manager II brings a comprehensive understanding of the concepts and principles of various HR operational functions and applies that knowledge to drive process improvement, vendor management, and cross-functional collaboration. This position involves direct supervision of Team Lead(s) and/or senior individual contributors and indirect oversight of a team of individual contributors.

In-Office Requirement:

• Required in-office presence at least 4 days per week

Responsibilities

Essential Functions:

• Manage the day-to-day operations of one or more HR functional teams, monitoring volume, workflow, data accuracy, and overall quality of work
• Provide direct supervision of HR Team Lead(s) and/or senior individual contributors; provide indirect supervision of a team of individual contributors, including performance management, development, and coaching
• Monitor HR operational policies and procedures to ensure compliance with applicable laws, regulations, and standards; stay current on legislative and regulatory changes and their impact on organizational practices
• Conduct regular reviews and audits of operational processes to identify and mitigate compliance risks
• Provide guidance to Operating Company partners on legislative or compliance updates affecting their business
• Maintain accurate reporting and tracking of data relevant to functional areas for inquiries or audits from regulatory agencies
• Identify and drive best practices, standardization, reporting, and process improvements to deliver operational excellence to Operating Company customers and partners
• Promote awareness of compliance and/or process or policy updates impacting functional areas; offer and conduct training to field partners as needed
• Serve as primary point of contact for internal and external audits related to regulatory requirements or investigations within the functional area
• Serve as escalation point of contact for the team and customers for any issues the Team Lead is unable to resolve
• Manage third-party vendor relationships, including monitoring billing and performance, maintaining partnerships, and holding vendors accountable to pre-determined service level agreements and key performance indicators
• Build and maintain strong working relationships with Operating Company customers and partners; align HR processes and services to the strategic needs of the Operating Companies
• Consult with Operating Companies to provide solutions and improved processes as needed
• Assign priority work projects, review work in progress, and align resources to ensure adequate staffing levels
• Promote a fun, inclusive, and supportive team culture where new ideas are welcomed
• Perform additional duties as assigned

Budget Responsibility:

• Coordinates with Sr. HR Manager and Director to ensure any costs are in line with budget allocations
• Monitors vendor billing and performance to maintain cost efficiency within established budgets

Supervisory and/or Management Experience:

• Direct supervisory responsibility for one or more Team Leads and/or elevated roles; indirect supervision of a team of individual contributors
• Establish operational and team objectives and goals
• Provide performance management and development of Team Leads and individual contributors, including conducting performance reviews and personal development plan coaching
• Conduct interviews and make hiring decisions for team positions
• Assess team and resource needs through monitoring workload, volume, data analysis, and overall quality
• Make decisions related to the operations of the team(s) and resource allocations

Qualifications

Minimum Education and/or Experience:

• Bachelor's degree in Business Administration, Human Resources, or a related field preferred
• 5+ years of business/operations and/or HR operations or generalist experience
• Prior management experience required
• Experience in building and providing consistent and compliant HR-related programs
• Knowledge of HR Records, I-9 compliance, employment screening, and/or other HR compliance or operational functions preferred

Skills/Abilities:

• Demonstrated team and employee management skills
• Demonstrated time management and project organization skills
• Resourceful and adaptable; solution-oriented with strong problem-solving abilities
• Demonstrated analytical and interpersonal skills
• Ability to protect and maintain confidentiality of Human Resource and Company data
• Proficient in all Microsoft Office applications
• Ability to effectively communicate with all levels of the organization; strong written and verbal communication skills
• Ability to influence others and move toward a common goal
• Strong collaboration and presentation skills
• Superior at building relationships and teamwork across teams, departments, and Operating Companies
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence
• Ability to handle multiple tasks concurrently in a fast-paced environment
• Well organized, detail-oriented, and able to manage competing priorities
• Self-motivated, reliable, and accountable

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview:

Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range:

$99,200 - $148,800

The position is bonus eligible

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at [email protected] or call 410-579-3526 for other accommodation options.