{"id":1259132,"url":"https://alion.io/job/allego-customer-support-specialist","title":"Customer Support Specialist","company":{"id":1802937,"name":"Allego","domain":"allego.com","url":"https://alion.io/company/allego-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Medellín, Colombia"],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-08-20T18:49:43Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-19T23:32:21Z","board_verified":true,"closed_at":null,"days_open":60,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":60},"description":"Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.\nAllego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.\nNot only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.\nWhat You'll Do at Allego:\nAs a Customer Support Specialist, you will manage inbound customer requests for technical support and services, and in doing so, reinforce Allego’s award-winning reputation as a provider of fast and friendly support to all customers. \nShifts: Full-time Monday - Friday, with a 1-hour lunch break.\n8:00 am - 5:00 p.m. Eastern Standard Time \n12:00 p.m. - 9:00 p.m. Eastern Standard Time\nWhile these shifts are generally consistent, candidates should have flexibility to adjust hours as needed within our team’s core operational window (8:00 AM - 9:00 PM).\nOur Customer Support Team takes pride in helping to transform the way that ideas are shared and learning happens. You will be integral to Allego’s success through:\nResolving inbound Customer Support questions in a timely and accurate manner via phone, email, or troubleshooting screen share meetings.\nIdentifying customer needs and helping customers to leverage specific Allego features.\nAnalyzing and reporting product challenges and enhancements to Allego’s Product Team.\nProvisioning new customer systems.\nAssisting with supplemental content creation and transformation.\nNew Allego system creation.\nContributing to the Allego Training and Knowledge Base by authoring email templates and articles to help customers.\nEscalation of requests to the Advanced Support, Customer Success contact, or Operations team.\nExperience You'll Bring to Allego:\nThe ideal candidate will have:\n Fluent English: Exceptional written and verbal English communication skills, with the ability to communicate confidently and professionally with customers and internal teams.\nPrior troubleshooting experience. Experience with SAAS is preferred. \nDetail-oriented and driven by quality.\nAbility to operate in an extremely fast-paced and evolving start-up environment.\nExperience using a CRM (Zendesk) is preferred.\nBachelor's degree or equivalent experience required.\nAnnual Compensation Range\n65,000,000 - 85,000,000 COP \nYour Employer of Record (EOR) will be Remote, which manages your payroll, taxes, benefits, and compliance. As an employee based in Colombia, you'll operate under a service agreement rather than an employment contract, while still receiving Remote's standard contractor benefits such as secure payments and access to benefits packages, including health benefits. This setup allows you to work fully remotely while collaborating closely with our team.\nOperating Principles\nAllego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here!\nAllego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.\nAllego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. 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