{"id":2509991,"url":"https://alion.io/job/allego-sr-manager-it-services","title":"Sr. Manager, IT Services","company":{"id":1802937,"name":"Allego","domain":"allego.com","url":"https://alion.io/company/allego-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Waltham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"DNS","optional":true}],"status":"live","first_seen_at":"2026-09-08T16:40:31Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-24T19:27:50Z","board_verified":true,"closed_at":null,"days_open":46,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":46},"description":"Allego is a rapidly growing SaaS technology company in the Boston area and creator of the market-leading Revenue Enablement Platform. Our technology helps Go-To-Market teams build the skills and access the knowledge they need to succeed in every selling situation.\nAllego is the only revenue enablement platform to be named a Leader in both the Forrester Wave™ and the inaugural Gartner® Magic Quadrant™ for Revenue Enablement Platforms.\nNot only are we growing quickly, but we’ve also been recognized as a top place to work by The Boston Business Journal, The Boston Globe, and Inc. Magazine. In addition, Selling Power named Allego one of the 50 Best Companies to Sell For in both 2025 and 2026.\nThe Sr. Manager, IT Services reports to the CFO and is responsible for ensuring Allego’s employees and business have the reliable, secure, and efficient technology they need to operate effectively.\nWhile Allego is headquartered in Waltham, MA, this role is responsible for IT services and support across Allego's global employee base, spanning multiple time zones, and should expect to accommodate needs outside standard Eastern-time business hours.\nThis is a highly hands-on role for someone who enjoys both setting direction and getting into the details. The Sr. Manager will own Allego’s corporate IT environment, including end-user technology, SaaS applications, hardware and asset management, vendor relationships, IT budgeting, and the delivery of day-to-day employee support.\nAllego operates in a primarily cloud-based SaaS environment, with Google Workspace and OneLogin as key components of our technology stack. The ideal candidate has experience supporting a similarly sized SaaS organization and understands how to build an IT function that is efficient, scalable, and appropriate for a company without a large physical office or data center footprint.\nThis role also supports Allego's broader security and risk management efforts, including participation on the company's security/risk governance committee, helping ensure corporate IT practices align with company-wide security and compliance standards.\nThe Sr. Manager will work closely with Allego employees, business leaders, external service providers, and software vendors. Our employees are the customers of the IT organization, and this person will be responsible for ensuring there are no gaps in service while also developing a longer-term vision for how Allego’s IT capabilities should evolve as the company grows.\nThis role is best suited for a resourceful, customer-oriented doer who is comfortable operating independently, managing vendors and budgets, mentoring others, and stepping in directly when something needs to get done.\nResponsibilities\nOwn the strategic direction and day-to-day operationof Allego’s corporate IT environment, including end-user computing, identity and access management, networking/connectivity, and related IT services\nManage Allego's networking and connectivity needs - including office Wi-Fi, secure remote access (VPN/SSO), and cloud network security - with an emphasis on lightweight, cloud-first networking rather than traditional on-premises infrastructure\nEnsure employees receive timely, high-quality IT support, working directly on issues as needed while also coordinating and managing support delivered through Allego’s MSP and other external partners\nServe as the primary owner of the employee technology experience, ensuring the technology needs of employees and the broader business are consistently met without gaps in service\nDirectly administer core SaaS platforms - including Google Workspace and OneLogin - handling day-to-day configuration, provisioning, and troubleshooting\nManage Allego’s relationships with IT vendors and service providers, including MSP performance, software and hardware vendors, service agreements, renewals, and escalations\nOwn IT budgeting and cost management, including hardware, software, licensing, maintenance contracts, services, and other technology-related expenses\nMaintain strong asset and license management practices across corporate hardware, software, and SaaS applications\nMonitor the performance, availability, and reliability of corporate systems and services and recommend improvements or upgrades as needed\nLead troubleshooting and resolution of complex IT issues, coordinating with vendors and internal stakeholders where appropriate\nLead corporate IT projects from planning and design through implementation, validation, and ongoing support\nDevelop and maintain IT operational standards, procedures, documentation, and escalation processes\nPartner with appropriate internal stakeholders on cybersecurity, risk, and compliance initiatives\nApply a strong understanding of security policies, compliance requirements, access controls, and industry best practices to corporate IT operations\nSupport IT and security audits, incident response, business continuity, and disaster recovery activities as needed\nMaintain appropriate backup, recovery, access management, and data protection practices within the corporate IT environment\nEvaluate Allego’s evolving technology needs and develop a clear vision for how the IT environment, processes, vendor relationships, and internal capabilities should scale over time\nProvide coaching and development to team members with an interest in growing their IT responsibilities and capabilities\nOther related responsibilities as needed\nExperience You Will Bring\nThe ideal candidate thrives in a fast-paced SaaS environment and combines strong technical judgment with a practical, service-oriented approach. You are comfortable working independently, managing multiple priorities, and switching between strategic planning and hands-on execution.\nYou view employees as your customers and take ownership of making sure technology enables rather than slows down the business.\n5-7+ years of experience in corporate IT, systems administration, end-user technology, IT operations, or a related field\nExperience owning or playing a significant role in IT operations within a SaaS, technology, or similarly sized organization\nDemonstrated experience working in a primarily cloud-based/SaaS technology environment, with experience administering Google Workspace strongly preferred\nExperience with identity and access management platforms; OneLogin experience is a plus\nStrong hands-on technical capabilities across end-user systems, corporate applications, networking, access management, and troubleshooting\nSolid understanding of networking fundamentals (Wi-Fi, VPN, DNS, firewalls) as applied to a cloud-first, SaaS-based environment;\nExperience managing MSPs, technology vendors, software providers, and other third-party partners\nDemonstrated experience with IT budgeting, vendor management, software licensing, procurement, and asset management\nExperience leading IT projects from concept through implementation\nWorking knowledge of cybersecurity principles, policies, compliance requirements, access controls, and industry best practices\nExperience supporting audits, security initiatives, incident response, business continuity, or disaster recovery is preferred\nAbility to understand technical and security risks and communicate them clearly to non-technical business leaders\nPrior people management, mentoring, or team leadership experience is preferred\nStrong customer-service mindset and experience supporting employees across a distributed organization\nComfortable getting hands-on and directly resolving issues rather than relying solely on vendors or outside resources\nStrong judgment, discretion, and integrity when working with confidential or sensitive information\nExcellent written and verbal communication skills\nB.S. in Information Systems, Computer Science, or a related technical field, or equivalent professional experience\nAbility to work outside normal business hours periodically when required for critical support or system maintenance\nAbility to work from Allego’s Waltham, MA office approximately 1-2 days per week, and more when needed\nCompensation & Benefits\nAllego offers a competitive, comprehensive benefits package, available to full-time employees on day one:\nMedical, dental, and vision coverage\nUnlimited vacation\nPaid parental leave\nHealth Reimbursement Account (HRA)\nFlexible Spending Account (FSA)\n401(k) with company matching\nShort & long-term disability, AD&D, and life insurance\nAllego stock options\nCompensation: $110,000-150,000 base + bonus + equity\nOperating Principles\nAllego’s Operating Principles are at the heart of our business. They are the fabric of our culture and central to our approach to work, our customers and each other. Interested in learning more? Read more here!\nAllego collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant see the privacy notice for further details.\nAllego does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. It is unlawful in MA to require or administer a lie detector test as a condition of employment or continued employment. 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