{"id":3775122,"url":"https://alion.io/job/allegro-it-support-specialist","title":"IT Support Specialist","company":{"id":1876195,"name":"Allegro","domain":"allegro.eu","url":"https://alion.io/company/allegro-eu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poznań, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Consul","optional":false},{"name":"Docker","optional":false},{"name":"GitHub","optional":false},{"name":"GitHub Actions","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Kubernetes","optional":false},{"name":"Machine Learning","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Mesh","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-04T23:02:40Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T09:03:09Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Your main responsibilities:\nWe are looking for an experienced IT Support Specialist with an ownership mindset to join our team. You will be responsible for ensuring smooth IT operations and supporting our end-users across the organization.\nProvide technical support to end-users across the entire organization, addressing requests through various channels and ensuring coverage of support shifts.\nManage and prioritize daily tasks, participate in projects, proactively identify ways to prevent issues, and contribute to team discussions on task priorities.\nResolve standard technical issues, including user authentication and authorization problems.\nMaintain existing IT tools and systems, handling standard network devices like Wi-Fi access points and printers.\nPrepare and service equipment for employees in accordance with company guidelines.\nAutomate standard processes and provide improvements using scripts or AI tools.\nUpdate and maintain the team's knowledge base, ensuring adherence to established security policies and procedures.\nParticipate in paid on-call duty outside of regular working hours (e.g., one week per month, fully compensated according to transparent company rules).\nAct as a mentor to junior team members, providing guidance, support, and sharing best practices.\nThis is the right job for you if:\nYou have proven experience in user support within a medium or large organization (Client Focus).\nYou possess extensive technical knowledge regarding computers, computer accessories, and mobile devices (Android/iOS), including technical diagnostic (Technical Diagnostics).\nYou are proficient in navigating and managing Microsoft solutions (Active Directory, Entra ID, Bitlocker, RDP) and Google Workspace environment (Advanced IT Tools and Systems Knowledge).\nYou are proficient in navigating Customer Service Systems and handling practical Incident Management (Service Management).\nYou have a good command of the English language (minimum B2 level) to engage in conversations and written communication with users and colleagues in an international environment (Communication).\nYou have a proactive approach to task execution, an ownership mindset, strong problem-solving, decision-making, and analytical thinking skills, and you can effectively utilize internet resources to solve unusual problems (Problem Solving).\nYou have foundational knowledge of IT networks including LAN, WAN, Wi-Fi, and related technologies (Network Connectivity).\nYou can communicate effectively with other administrator teams to resolve complex issues (Collaboration).\nYou have an enthusiasm for AI tools and exploring their practical application in daily IT support workflows to enhance efficiency (AI & Automation).\nThe following are also a plus:\nExperience in supporting Apple solutions and MacOS in a corporate environment (e.g., Apple Business, Jamf).\nKnowledge of ITIL best practices.\nCuriosity and staying updated on innovations in the IT world (e.g., AI, neural networks, ML, troubleshooting utilities and automation).\nWhat’s in it for you:\nWell-located offices (with e.g. fully equipped kitchens, bicycle parking, terraces full of greenery) and excellent work tools (e.g., raised desks, ergonomic chairs, interactive conference rooms).\nA 16\" or 14\" MacBook Pro or corresponding Dell with Windows (if you don't like Macs) and all the necessary accessories.\nA wide selection of fringe benefits in a cafeteria plan - you choose what you like (e.g., medical, sports or lunch packages, insurance, purchase vouchers).\nEnglish classes that we pay for related to the specific nature of your job.\nA training budget, inter-team tourism (see more here), hackathons, and an internal learning platform where you will find multiple trainings. \nAn additional day off for volunteering, which you can use alone, with a team, or with a larger group of people connected by a common goal. \nSocial events for Allegro people - Spin Kilometers, Family Day, Fat Thursday, Advent of Code, and many other occasions we enjoy.\nAnd that's just the beginning! You can read more about the benefitshere.\n#goodtobehere means that:\nYou will join a team you can count on - we work with top-class specialists who have knowledge- and experience-sharing in their DNA.\nYou will love our level of autonomy in team organization, the space for continuous development, and the opportunity to try new things. You get to choose which technology solves the problem and you are responsible for what you create.\nYou will value our Developer Experience and the full platform of tools and technologies that make creating software easier. We rely on an internal ecosystem based on self-service and widely used tools such as Kubernetes, Docker, Consul, GitHub, and GitHub Actions. Thanks to this, you can contribute to Allegro from your very first days on the job. \n You will be equipped with modern AI tools to automate repetitive tasks, allowing you to focus on developing new services and refining existing ones (also leveraging AI support).\n You will create solutions that will be used (and loved!) by your friends, family and millions of our customers.\n You will meet the Allegro Scale, which starts with over 1000 microservices, an open-source data bus (Hermes) with 300K+ rps, a Service Mesh with 1M+ rps, tens of petabytes of data, and production-used machine learning. \n You will become part of Allegro Tech - We speak at industry conferences, cooperate with tech communities, run our own blog (it's been over 10 years!), record podcasts, lead guilds, and we organize our own internal conference - the Allegro Tech Meeting. We create solutions we love (and can) to talk about!\nSend us your CV and… see you at Allegro!","description_format":"text","description_chars":5684,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Apple Macbook","Cafeteria"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-04T23:02:40Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/allegro-it-support-specialist","json_url":"https://alion.io/job/allegro-it-support-specialist.json","meta":{"generated_at":"2026-11-06T13:07:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1876195},"rest":"https://alion.io/mcp/rest/get_company?id=1876195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallegro-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallegro-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallegro-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allegro-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallegro-it-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3775122}},{"tool":"search_jobs","arguments":{"company":"allegro.eu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3775122},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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