{"id":4034796,"url":"https://alion.io/job/allegro-partner-support-specialist-3","title":"Partner Support Specialist","company":{"id":1876195,"name":"Allegro","domain":"allegro.eu","url":"https://alion.io/company/allegro-eu","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Poznań, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-10T19:49:19Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T12:29:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Your main responsibilities:\nYou will be an Advisor providing comprehensive, omnichannel support (email, phone, chat, Messenger, WhatsApp) to resolve reported issues.\n\nYou will have access to analytical and technological tools to anticipate potential challenges and initiate contact to solve them.\n\nYour work will include both inbound and outbound calls.\n\nYou will act as a mentor and advisor, guiding Partners on growth and business scaling paths (e.g., account settings optimization, export expansion) and providing recommendations on the best business opportunities for them on the platform.\n\nYou will actively participate in improving Customer Experience operations\n\nThis is the right job for you if:\nHave experience in proactive business advisory or Customer Experience, with a focus on supporting sales targets.\n\nEnjoy client interaction, possess strong communication skills, and easily build relationships.\n\nAre enthusiastic about modern technologies and ready to leverage AI-powered tools to boost efficiency and service quality.\n\nAre ready to work in an equivalent working time system (including night shifts, weekends, and holidays).\n\nAre fluent in spoken and written Polish, have a good command of English, and want to use it in client communication.\n\nWhat we offer:\nFull-time employment contract.\n\nTwo-shift work in an equivalent working time system from Monday to Sunday - 4/1 work model (4 days in the office, 1 day remote) plus 30 days of occasional remote work.\n\nPaid onboarding training.\n\nQuarterly bonus based on your performance.\n\nConveniently located and well-equipped offices (including well-stocked kitchens, bicycle parking) and excellent tools (e.g., sit-stand desks, ergonomic chairs, interactive conference rooms).\n\nA broad non-wage benefits package in a cafeteria system - you choose what you use (e.g., medical, sports, and lunch packages, insurance, shopping vouchers).\n\nEnglish classes covered by us.\n\nTraining budget, cross-team exchanges, and an internal learning platform with courses on various topics.\n\nDays off for volunteering and team integration.\n\nSpecial company events - sports events, Family Day, and many others.\n\nAnd that's not all! You can read more about our benefits here.\n#goodtobehere means that:\nYou will join a team you can count on - we work with top specialists who have sharing knowledge and experience in their DNA.\n\nYou will execute high-quality projects that directly impact millions of customers. Quality is our priority (backed by awards like the Service Quality Star Award), and your work will directly shape the experience on Poland's largest e-commerce platform.\n\nYou will work in an environment where the pace of business growth offers countless opportunities to rapidly acquire unique competencies and tackle challenges found nowhere else.\n\nYou will collaborate daily with experts across business and tech domains to deliver top-tier solutions that exceed customer expectations.\n\nSend in your CV and see why it is #dobrzetubyć (#goodtobehere)","description_format":"text","description_chars":3005,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Cafeteria","Company events"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","Marketplaces"],"lifecycle":[{"event":"open","at":"2026-11-10T19:49:19Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/allegro-partner-support-specialist-3","json_url":"https://alion.io/job/allegro-partner-support-specialist-3.json","meta":{"generated_at":"2026-11-11T15:08:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1876195},"rest":"https://alion.io/mcp/rest/get_company?id=1876195"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallegro-partner-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallegro-partner-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallegro-partner-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allegro-partner-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallegro-partner-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4034796}},{"tool":"search_jobs","arguments":{"company":"allegro.eu","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4034796},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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