{"id":102593,"url":"https://alion.io/job/allen-control-systems-it-help-desk-engineer","title":"IT Help Desk Engineer - Linux Level II ~ III","company":{"id":5008,"name":"Allen Control Systems","domain":"allencontrols.com","url":"https://alion.io/company/allencontrols","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":3,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-10-16T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":109000,"max_usd":220000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":620},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Ansible","optional":false},{"name":"Computer Vision","optional":false},{"name":"CUDA","optional":false},{"name":"CUDA Toolkit","optional":false},{"name":"Docker","optional":false},{"name":"GPG","optional":false},{"name":"LDAP","optional":false},{"name":"Linux","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Python","optional":false},{"name":"Together AI","optional":false},{"name":"Ubuntu","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Chef","optional":true},{"name":"CIS Benchmarks","optional":true},{"name":"Puppet","optional":true},{"name":"ROS","optional":true}],"status":"live","first_seen_at":"2026-04-15T20:27:10Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-16T03:39:30Z","board_verified":true,"closed_at":null,"days_open":183,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":183},"description":"Company Overview\nACS (Allen Control Systems) is a defense technology company building precision robotic systems for the United States and its allies. Founded by two former U.S. Navy electrical engineers with deep experience in robotics and software, ACS brings together AI, computer vision, precision motion, and advanced hardware to solve complex defense challenges across land, air, and maritime environments.\nOur flagship product, Bullfrog, is an autonomous precision weapon system that transforms existing weapons into highly accurate counter-drone systems - giving warfighters a scalable, cost-effective response to one of the fastest-growing threats on the modern battlefield. Bullfrog is deployed with U.S. forces, and ACS works with organizations throughout the U.S. military and national security community.\nFollowing a $200 million Series B at a $2.2 billion valuation, ACS is rapidly expanding manufacturing, accelerating Bullfrog deployments, and developing the next generation of autonomous battlefield systems. This is an opportunity to join a proven, fast-moving team and help scale technology with direct, real-world impact on national security.\nACS is headquartered in Austin, Texas, with additional operations in Alexandria, Virginia; Mountain View, California; and Huntsville, Alabama. For more information, visit allencontrolsystems.com.\nIT Help Desk Engineer - Linux Level II ~ III\nPosition Overview\nWe are seeking an IT Help Desk Engineer -Linux to provide first-line technical support and ensure the smooth operation of day-to-day IT needs across ACS, including our Windows, macOS, and Linux environments. This role will focus on troubleshooting issues, resolving IT tickets, onboarding new employees, and maintaining systems, while enabling IT leadership to focus on compliance, infrastructure, and long-term security initiatives.\nThe ideal candidate will be highly organized, customer-focused, and eager to grow with a fast-moving defense startup.\nThis role is based in Austin, TX.\nWhat You'll Do:\nServe as the first point of contact for IT support, troubleshooting hardware, software, and networking issues across Linux and macOS systems.\n\nAdminister and support Linux-based workstations and servers, including user and permissions management, software/package installation, and command-line troubleshooting.\n\nManage the onboarding process for new users, including configuring laptops, installing software, and supporting new employee setup.\n\nManage and track IT help desk tickets, escalating when necessary to meet SLAs.\n\nPerform routine system maintenance to ensure all devices remain secure and up to date.\n\nAssist in documentation efforts, keeping system logs and IT records current, and work with vendors to gather technical and compliance documentation.\n\nSupport compliance-related initiatives, including CMMC Level 2 and ITAR, by maintaining operational standards, and communicate effectively with employees on the status of their IT issues.\n\nWhat You'll Need:\n3+ years of IT help desk, technical support, or related experience.\n\nStrong troubleshooting skills across hardware, software, and networking.\n\nBuild, image, and harden Ubuntu and RHEL-family workstations from a standard baseline, using cloud-init, kickstart, preseed, ansible, or an imaging tool\n\nManage packages and repositories including dpkg/rpm, apt/dnf, third-party repos and GPG keys, and resolve dependency conflicts\n\nAdminister users, groups, sudoers, file permissions, ACLs, and SSH key lifecycle and hardening\n\nIntegrate Linux endpoints with central identity (Okta, Entra ID, LDAP) using SSSD/realmd and PAM, and troubleshoot broken authentication\n\nRoot-cause failures from journalctl, dmesg, and syslog: boot failures, service crashes, and driver problems\n\nStorage work: partitioning, LVM, ext4/xfs, fstab, NFS and SMB mounts, LUKS disk encryption, and recovering a full or damaged disk\n\nHardware and drivers: NVIDIA and CUDA driver installs, kernel modules, UEFI and Secure Boot, and GRUB recovery\n\nNetwork configuration: static addressing with netplan or NetworkManager, VPN clients, host firewall (ufw/firewalld), and certificate trust stores\n\nDeploy and verify endpoint security agents on Linux: EDR, patching, disk encryption, and log forwarding, and correct a machine that has drifted out of compliance\n\nWrite and maintain bash scripts, work in Python for automation, and use git\n\nRun and troubleshoot Docker containers, read a Dockerfile or compose file, and resolve permission and GPU passthrough issues\n\nBachelor's degree in Information Technology, Computer Science, or a related field preferred; knowledge of compliance frameworks (CMMC, ITAR, or similar) is a plus.\n\nYou'll Stand Out:\nExperience with owning the Linux endpoint and server baseline end to end: define it, harden it against CIS Benchmarks or DISA STIGs, document it, and keep it patched\n\nExperience with managing configuration at fleet scale with Ansible (or Salt, Puppet, Chef), with idempotent playbooks kept in version control and peer reviewed\n\nDesign Linux access control: centralized authentication, sudo policy, certificate-based or short-lived SSH credentials, and privileged access management\n\nSupporting ROS 2 development environments, NVIDIA Jetson or other embedded Linux, or real-time kernel builds\n\nSupporting engineering workstations with GPUs, CAD, or simulation workloads\n\nHands-on experience in compliance-driven environments.\n\nBackground supporting defense or aerospace companies.\n\nFamiliarity with vendor security and risk management processes.\n\nWhat We Offer:\nCompetitive salary\n\nACS Equity Package\n\nHealth, Dental, Vision Insurance\n\nPaid Time Off\n\nAllen Control Systems is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment. Allen Control Systems prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\nd by federal, state, or local laws.","description_format":"text","description_chars":6149,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Defense Manufacturing","Military Robotics","Defense AI"],"lifecycle":[{"event":"open","at":"2026-09-18T19:41:04Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.385,"p_room":0.28,"age_days":183,"expected_fill_days":53,"reasons":["conf:2","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/allen-control-systems-it-help-desk-engineer","json_url":"https://alion.io/job/allen-control-systems-it-help-desk-engineer.json","meta":{"generated_at":"2026-10-16T07:55:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5008},"rest":"https://alion.io/mcp/rest/get_company?id=5008"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallen-control-systems-it-help-desk-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallen-control-systems-it-help-desk-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallen-control-systems-it-help-desk-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allen-control-systems-it-help-desk-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallen-control-systems-it-help-desk-engineer"}]}