{"id":3097735,"url":"https://alion.io/job/allen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours","title":"Customer Service Representative - P/T - Flex Scheduling (2nd & 3rd Shift Hours)","company":{"id":3854157,"name":"Allen Distribution","domain":"allendistribution.com","url":"https://alion.io/company/allen-distribution","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rialto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T13:54:36Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-28T18:36:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Description\nJob Title: Customer Service Representative ( Operations Support )\nDepartment: Operations\nReports To: General Manager\nPosition Type: Full Time\nShift/Schedule: Flex Scheduling Part Time (2nd & 3rd Shift Hours Including Weekends)\nSalary: $20.25 per hour\n Purpose of PositionAccurately process incoming and outgoing orders within designated systems. Provide customer service to daily activities related to warehousing operations.Values and Business Practices:\nCustomer First - We deliver on what we promise to our customers with a positive attitude.\nWe treat everybody with respect and dignity.\nWe operate with high business ethics.\nWe are a good corporate citizen.\nWe value our professional relationships.\nWe strive to have a “Continuous Improvement Culture”.\nWe are committed to the safety of our employees and our equipment/facilities.\n Company ExpectationsOur expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.Flexibility:\nWorks the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).\nReliability:\nAlways present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.\nAttitude\nMaintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.\nWillingness to learn:\nApproaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.\nInitiative:\nSeeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Display pride in your work area by maintaining daily housekeeping of our operations building, equipment, break rooms, restrooms, smoke areas, etc… Promote teamwork and assist in all areas and processes in the operation as needed / required.\nQuality of Work:\nMaintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once - OHIO”, by completing work correctly the first time.\nFollows directions:\nFollows all written and verbal instructions provided by management, project leader, etc…\nCommunication:\nShares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.\nAppearance:\nMaintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.\nSafety:\nFollows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.\nPosition Competency:\nAbility to coordinate, problem solve and communicate workflow with customers, fellow employees and outside carriers.\nIntermediate computer skills including Microsoft office, WMS, document scanning, copying and basic office skills.\nProficient and accurate data entry skills.\nMust be able to sit for extended periods.\nMust be able to twist, squat and reach above shoulder level\n Position ExpectationsProductivity:\nNotify manager/supervisor if trailers are not being unloaded and loaded within the designated time frame.\nEnter and complete all inbound and outbound orders and extra billing by end of work shift.\nReview open receipts and orders daily and communicate any issues to your manager.\nAssign trailers to designated dock doors to ensure efficient warehouse flow.\nFollow our Standard Operating Procedures (SOP) and specific customer work instructions.\nSafety:\nFollow established Dock Safety Policy.\nFollow safety and security policies and SOPs.\nFollow established Visitor Policy.\nFollow Inbound Trailer Security and Outbound Trailer Security SOP.\nQuality:\nEnsure that all system entries are accurately entered.\nFollow our Standard Operating Procedures (SOP) and specific customer work instructions.\nAll outbound orders must be accompanied by a Bill Of Lading or blue outbound form, including transfers.\nComplete a dock trailer check as determined by your manager to verify any drop trailers and update door log chart.\nEnsure lift operators have completed all inbound and outbound paperwork correctly. Transfer handwritten notes to the original Bill of Lading paperwork prior to releasing the driver (shortages, overages, damages, etc.)\nInitiative\nKnowledge of multiple accounts and/or job functions within given operation.\nCustomer Service:\nInterface directly with the customer and maintain a professional and courteous relationship with all customers.\nEnsure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.\nImmediately escalate to management customers complaint (i.e. inabilities to meet customer request or customer reported errors).\nThese expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.\nSalary Description\n$20.25/Hourly","description_format":"text","description_chars":5216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Warehousing"],"lifecycle":[{"event":"open","at":"2026-10-22T16:37:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/allen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours","json_url":"https://alion.io/job/allen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours.json","meta":{"generated_at":"2026-10-28T19:40:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27275,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854157},"rest":"https://alion.io/mcp/rest/get_company?id=3854157"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallen-distribution-customer-service-representative-pt-flex-scheduling-2nd-3rd-shift-hours"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3097735}},{"tool":"search_jobs","arguments":{"company":"allendistribution.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3097735},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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