{"id":2387737,"url":"https://alion.io/job/alliance-ground-international-office-supervisor","title":"OFFICE SUPERVISOR","company":{"id":2395270,"name":"Alliance Ground International","domain":"agi.aero","url":"https://alion.io/company/agi-aero","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":9,"ghost_share":0,"stale_share":0.111,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Miami, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":88000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4343},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-12T20:28:23Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-30T03:03:25Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Job Description:\nJob Description:\nOffice Supervisors are responsible for leading the Cargo Office team to ensure cargo handling procedures and shipping logistics are carried out according to company and airline standards. They oversee the shipping process by coordinating shipping details, completing compliance documentation, and providing customer service. Office Supervisors are responsible for assisting Office Agents and Leads in resolving customer service issues and documentation discrepancies.\nAlliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.\nJob responsibilities:\nDevelop work assignments for office agents and leads.\nMake recommendations to management on hiring, promotion, and disciplinary decisions.\nProvide training and oversight to new employees.\nConvey shipping instructions to the customer services counter.\nRetrieve import documents and deliver export documents to and from aircraft.\nAccept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.\nAccept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.\nRelease imported international freight upon review of CBP clearances and authorizations.\n Collect air freight charges.\nHandle phone calls from customers in a professional and courteous manner.\nComplete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.\nFollow company procedures and protocols to ensure we are always operating in a safe and responsible manner.\nComplete all training when required by company, airport governing authority, or customer when required. \nBe on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.\nSafety, Security and Compliance:\nAll AGI Team members have a responsibility and duty while at work to:\nTake reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.\nCooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.\nNot intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.\nInform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.\nReport any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures. \nCarry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.\nFully understand AGI Health & Safety and Security policies. \nAttend training courses as may be required by AGI.\nPhysical Requirements:\nThis job requires physical stamina and strength - Office Supervisors must be able to lift / carry / push / pull and move items up to 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces. \nMust be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.\nMust be able to work around jet and machinery noises in a warehouse environment.\nKnowledge, Skills & Abilities\nLeadership Skills: Office Supervisors must demonstrate the ability to guide and encourage their team to complete their goals, resolve conflict, provide constructive feedback, and make and execute decisions.\nGood Communication Skills: Office Supervisors must have excellent English verbal and written communication skills in order to interact effectively in a professional manner with customers, office agents, and warehouse staff.\nComputer skills: Office Supervisors require intermediate computer skills with working knowledge of Microsoft Office programs.\nBasic math skills: Office Supervisors must be able to calculate payment transactions.\nProblem-solving skills: Office Supervisors may be called upon to troubleshoot issues during loading and unloading, concentrate on detail, and resolve customer concerns effectively.\nTime management skills: Office Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment and must be able to multitask.\n Qualifications:\nBe at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.\nPossess a valid driver’s license with a clean driving record.\nIf work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.\nMust complete ramp and SIDA training to obtain airport authority identification security. \nIf required by customer or role access, be able to secure a Customs Seal through the respective governing agency.\nPreferred Qualifications - One+ year of Cargo Agent experience. \nSchedule of Hours\nAs an airline services provider, Alliance Ground International requires its employees to be able to work flexible schedules which may be adjusted to meet operational demands such as flight delays, cancellations, ad hocs, etc. Strict adherence to company attendance policies is expected and enforced.\nBenefits\nAGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees.\nAdditional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.\nThe successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!\nAlliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 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