{"id":2866843,"url":"https://alion.io/job/alliance-incident-manager-hf","title":"INCIDENT MANAGER (H/F)","company":{"id":3908456,"name":"Alliance","domain":"groupealliance.eu","url":"https://alion.io/company/alliance-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bondoufle, 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opérationnels dans des environnements sensibles et exigeants\nDonner un nouveau souffle à ta carrière\nAlors nous avons la mission idéale pour toi\nAu sein d’un acteur stratégique du secteur de la grande disctribution, tu participeras à la gestion des incidents majeurs, assureras la communication entre les parties prenantes et veilleras à la continuité des services :\nQualification et priorisation des incidents, tu réaliseras\nMobilisation et coordination des équipes techniques, tu piloteras\nCommunication claire et régulière aux parties prenantes, tu assureras\nSuivi des plans de résolution et des délais, tu garantiras\nAnalyse post-incident et plan d’amélioration continue, tu coordonneras\nMise à jour des procédures et des outils de gestion d’incident, tu impulseras\nParticipation aux comités de pilotage ITSM, tu contribueras\nQUI TU ES :\nDiplômé(e) de la formation qui va bien\nExpérience de 10 ans minimum en gestion des incidents ou en production IT\nBonne maîtrise des environnements IT complexes (infra, réseau, applications)\nConnaissance des outils ITSM : ServiceNow,BMC, Jira,Service Management\nÀ l’aise avec les processus ITIL et les enjeux de SLA / KPI\nAU-DELÀ DES COMPÉTENCES TECHNIQUES, TU ES / AS :\nRéactif(ve) : tu sais agir vite et bien en situation de crise\nStructuré(e) : tu poses un cadre clair même en pleine turbulence\nCommunicant(e) : tu sais rassurer, expliquer et coordonner sans stress\nRésilient(e) : tu gardes la tête froide et prends des décisions posées\nPragmatique : tu identifies les vraies priorités sans te disperser\nAutonome : tu pilotes un incident de bout en bout avec méthode\nEsprit de synthèse : tu rédiges des rapports clairs et utiles\nEngagé(e) : tu es le garant de la stabilité et de la confiance dans les services IT\nProfil recherché\n\nDiplômé(e) de la formation qui va bien\nExpérience de 10 ans minimum en gestion des incidents ou en production IT\nBonne maîtrise des environnements IT complexes (infra, réseau, 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