{"id":2099900,"url":"https://alion.io/job/alliance-technicien-support-n2-hf","title":"TECHNICIEN SUPPORT N2 (H/F)","company":{"id":3908456,"name":"Alliance","domain":"groupealliance.eu","url":"https://alion.io/company/alliance-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28000,"max":30000,"currency":"EUR","period":"year","gross":null,"usd_annual":33598},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T14:39:00Z","employer_posted_date":null,"last_verified_at":"2026-10-08T14:39:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"ACCROCHE\nSI TU AIMES RÉSOUDRE LES PROBLÈMES LÀ OÙ D’AUTRES ABANDONNENT, CETTE ANNONCE EST FAITE POUR TOI ...\n\nCE QUE TU RECHERCHES :\nIntervenir sur des incidents techniques complexes de niveau 2\nAssister les utilisateurs avec efficacité, pédagogie et réactivité\nRelever des défis au quotidien dans un environnement dynamique et exigeant\nDonner un nouveau souffle à ta carrière\nAlors nous avons la mission idéale pour toi\nAu sein d’un acteur majeur du secteur de la grande distribution tu assureras le support technique de niveau 2 sur les postes de travail, les outils bureautiques et les applications métiers pour garantir la continuité de service et la satisfaction des utilisateurs. Nous recherhons un technicien Service Desk Niveau 2, gestion commerciale dans le cadre d'un projet d'ampleur (support applicatif, commandes, livraisons, stocks logistique).\nAnalyse et résolution des incidents complexes, tu réaliseras\nDiagnostic approfondi et escalade au niveau 3 si nécessaire, tu piloteras\nInstallation, configuration et maintenance des équipements, tu assureras\nSuivi des tickets dans l’outil ITSM et mise à jour des procédures, tu coordonneras\nParticipation au déploiement de nouveaux outils ou projets IT, tu contribueras\nVeille au respect des normes de sécurité et des bonnes pratiques, tu garantiras\nAccompagnement des utilisateurs dans l’usage des outils, tu animeras\nQUI TU ES :\nDiplômé(e) de la formation qui va bien\nExpérience de 5 ans minimum en support technique ou administration de postes\nMaîtrise des environnements : Windows, Active Directory, Office 365 ;\nCompétences en support matériel (PC, imprimantes, téléphonie IP) et logiciels métiers\nConnaissance des outils ITSM : GLPI, ServiceNow, Jira Service Management\nAU-DELÀ DES COMPÉTENCES TECHNIQUES, TU ES / AS :\nRéactif(ve) : tu interviens vite et bien dès qu’un incident survient\nPatient(e) : tu accompagnes les utilisateurs sans jamais perdre ton calme\nMéthodique : tu analyses les causes et documentes les solutions\nAutonome : tu sais gérer tes priorités sans supervision constante\nCommunicant(e) : tu expliques simplement des sujets techniques\nRigoureux(se) : tu respectes les processus IT et les engagements de service\nPédagogue : tu aides les utilisateurs à monter en compétence\nOrienté(e) satisfaction : tu mets l’expérience utilisateur au cœur de ta missiona\nProfil recherché\n\nDiplômé(e) de la formation qui va bien\nExpérience de 5 ans minimum en support technique ou administration de postes\nMaîtrise des environnements : Windows, Active Directory, Office 365 ;\nCompétences en support matériel (PC, imprimantes, téléphonie IP) et logiciels métiers\nConnaissance des outils ITSM : GLPI, ServiceNow, Jira Service Management","description_format":"text","description_chars":2701,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T17:56:01Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring 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