{"id":3419875,"url":"https://alion.io/job/allianz-assistance-coordinator-rsa-mfd","title":"Assistance Coordinator RSA (m/f/d)","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":138,"ghost_share":0,"stale_share":0,"repost_share":0.051,"time_to_fill_p50_days":13,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":30000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-10-28T20:14:44Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-29T13:51:18Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Are you someone who stays calm under pressure and genuinely wants to help people in difficult moments?\nJoin Allianz Partners as a full-time Assistance Coordinator in our Road Mobility division, specializing in Roadside Assistance (RSA). Based at the Allianz Partners Operations Center, you will be the first point of contact for customers facing roadside emergencies, from flat tires and breakdowns to accidents and cross-border vehicle repatriation. Your mission: get them back on the road, safely and swiftly.\nWhat You'll Do\nYour responsibilities grow with your skills, structured across three service levels that ensure every customer receives the right support at the right time.\nFirst Call Resolution - Front Office (Inbound) - L1\nAnswer inbound emergency calls, gather customer and vehicle information, and assess the situation quickly and accurately\nArrange immediate roadside solutions including towing, on-the-spot repairs (flat tire, battery jump-start), and replacement vehicle coordination\nFollow up with customers via outbound calls to confirm assistance was received or to clarify location and status\nBack-End Volume Management - Back Office (Inbound & Outbound) - L2\nProcess system-generated cases and coordinate emergency transport with service providers\nUpdate Allianz systems with case status, route changes, and business partner confirmations\nCommunicate with customers and providers to clarify location, route, estimated arrival times, and service availability\nArrange secondary services including car rental confirmations, vehicle pickup coordination, taxi, hotel, and train bookings\nComplex Cases & Specialist Handling - L3\nHandle cases where customers are stranded outside their home country, coordinating with international teams and providers\nOrganize vehicle repatriation, transport of the customer's vehicle back to their home country or a designated location\nManage multi-step cases involving several service providers or extended timelines\nHandle escalations from dissatisfied customers, disputed cases, or situations requiring immediate attention\nRe-contact customers in unresolved or sensitive situations with careful judgment and empathy\nWork effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use.\nWhat You'll Bring\nA customer-first mindset - empathy, patience, and the ability to stay calm when helping people in stressful, emergency situations\nStrong communication skills, both verbal and written, with the ability to manage calls, system updates, and provider coordination simultaneously\nFrench and Italian language proficiency at B2 level or above OR German language proficiency at B2 level or above, required for handling customer interactions and provider coordination in Switzerland\nEnglish language proficiency at B2 level or above, required for internal communication, system navigation, and cross-border case coordination\nWillingness to work shift-based hours, including evenings, nights, and weekends, once skill proficiency is achieved through the training program\nA collaborative, team-first attitude when working with business partners, team leaders, and fellow agents\nReliability and commitment to learning and growing through a structured onboarding and training journey\nComfort working with digital tools and systems; experience with AI-assisted customer service platforms or dispatch tools is a plus\nNo prior roadside assistance experience required, full training is provided from day one\nWhat You'll Experience - Your Training Journey\nWe invest in your success from day one. You will be guided by dedicated trainers through a structured, phased program designed to build your confidence and competence step by step.\nShift Structure & Working Hours\nStandard coverage hours: Monday to Sunday, 00:00-24:00; after training completion, 24/7 shift coverage applies\nShift schedules are planned together with your Team Leader and distributed fairly among all agents Night shifts are not assigned until you have completed all training and mastered the required skills Weekend shifts are assigned only once your Team Leader confirms you are ready to work independently\nHow We Hire\nAllianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.\nWhat we offer\nOur employees play an integral part in our success as a business.\nWe appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\nWe are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\n107975 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nJoin us . Let's care for tomorrow.","description_format":"text","description_chars":6333,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Italian","level":"Upper-Intermediate (B2)","optional":false},{"language":"French","level":"Upper-Intermediate (B2)","optional":false},{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-28T20:39:29Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/allianz-assistance-coordinator-rsa-mfd","json_url":"https://alion.io/job/allianz-assistance-coordinator-rsa-mfd.json","meta":{"generated_at":"2026-10-29T16:11:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24153,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-assistance-coordinator-rsa-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-assistance-coordinator-rsa-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-assistance-coordinator-rsa-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-assistance-coordinator-rsa-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-assistance-coordinator-rsa-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3419875}},{"tool":"search_jobs","arguments":{"company":"allianz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3419875},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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