{"id":3331488,"url":"https://alion.io/job/allianz-call-center-agent-mfd","title":"Call Center Agent (m/f/d)","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":134,"ghost_share":0,"stale_share":0.007,"repost_share":0.052,"time_to_fill_p50_days":14,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algés, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T10:41:38Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-31T05:13:09Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"130 years of trust, time to shape what's next. Allianz Group is one of the world's leading insurers and asset managers - built on over a century of stability, expertise, and financial strength. Allianz Services is where that legacy meets the future. 8,200+ people. Eight countries. Three continents. We deliver specialized services to clients within Allianz Group, powered by AI, advanced analytics, and a mindset that refuses to stand still. From core insurance operations to engineering and consulting services, we reimagine how insurance works. What truly sets us apart are our people and the trusted partnerships we build, anchored in our values of expertise, integrity, and empowerment. We don't support the business. We shape it.\nRole Overview\nAs an Agent, the profile is to proactively manage and effectively handle all Customers, Third Party and Experts to lodge a claim, provide service assistance to the claims, set up claims across various systems to assist the overall Claims Handling journey, Input and authorize payment (if needed) and settle claims within agreed authority level, ensuring accurate indexing and update of the claims file.\nWhat you do\nHandle inbound calls from private and corporate customers, partners, providers, and intermediaries, ensuring the accurate execution of all operations available on the partner's platform\nDeliver customer service across the areas of production and claims management (all branches except auto)\nConduct proactive outbound contacts with clients if required, ensuring timely feedback and effective follow-up on ongoing processes\nCommunicate clearly and effectively to identify client needs and expectations, proposing appropriate solutions\nMeet individual and team service level targets by ensuring the efficient management and processing of requests through the workflow management system\nEnsure the accurate and timely handling of all incoming requests within established deadlines\nProvide immediate and effective support in emergency situations, ensuring maximum assistance to clients\nActively contribute to continuous improvement initiatives by identifying and implementing enhancements to processes, organisational workflows, and customer service quality\nWhat you bring\nLevel of education: 12th grade, university course or degree\nCall center experience (desired)\nProven experience in the insurance sector (desired)\nGood interpersonal skills, operating as part of a team, participating, collaborating with team members on projects\nStrong verbal and written communication skills\nEmpathy and focus on customer satisfaction\nAgility with technology and multitasking capacity\nAbility to work independently and collaboratively with cross-functional teams\nFluency in Portuguese and / or Spanish\nKnowledge of English language (desired)\nGood ability to work in pressurized environments\nWhat we offer\nWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad\nWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location)\nFrom career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered\nFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach\nIntegration into a company certified as a Great Place to Work in 2026\n108899 | Atendimento ao cliente e reclamações | Especialista | Allianz Services | A tempo inteiro | Permanente\nAbout Allianz\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer.\nWe are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions.\nTogether, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all.\nWe therefore welcome applications regardless of ethnicity or cultural Internal background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nJoin us. Let's care for tomorrow.","description_format":"text","description_chars":4868,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Portugal","iso":"PT","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-27T12:13:48Z"}],"visa":[],"liveness":{"score":88,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.885,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/allianz-call-center-agent-mfd","json_url":"https://alion.io/job/allianz-call-center-agent-mfd.json","meta":{"generated_at":"2026-10-31T07:31:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11165,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-call-center-agent-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-call-center-agent-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-call-center-agent-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-call-center-agent-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-call-center-agent-mfd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3331488}},{"tool":"search_jobs","arguments":{"company":"allianz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3331488},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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