{"id":3259526,"url":"https://alion.io/job/allianz-claims-coordinator","title":"Claims Coordinator","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":136,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":13,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":145},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T00:35:14Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T17:03:02Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Claims Coordinator - Travel Insurance Operations\nAllianz Partners | Brisbane, QLD Full-Time Permanent Opportunities | Multiple Positions Available\nAre you passionate about helping customers through important moments while building a career in a fast-paced, digitally evolving environment? Join Allianz Partners as a Claims Coordinator and play a key role in delivering exceptional service to customers lodging travel insurance claims.\nThis is an exciting opportunity for customer-focused professionals who thrive in a dynamic environment and enjoy combining empathy, problem-solving, operational excellence, and digital capability to deliver outstanding customer outcomes.\nWhy Allianz Partners?\nAt Allianz Partners, we are part of a global organisation supporting millions of customers worldwide through travel insurance, assistance, health, and automotive solutions. We combine customer-first thinking, innovation, and operational excellence to create exceptional experiences for our customers and employees.\nWhen you join us, you'll benefit from:\nMultiple full-time permanent opportunities\nCareer development pathways within a global organisation\nComprehensive onboarding and training program\nOngoing learning and professional development opportunities\nSupportive and collaborative team culture\nWellbeing initiatives and Work Well programs\nExposure to modern claims technologies and evolving digital service solutions\nOpportunities to contribute to continuous improvement and transformation initiatives\nAbout the Role\nAs a Claims Coordinator, you'll be the first point of contact for customers lodging travel insurance claims. You will provide empathetic support, register claims, review documentation, and guide customers through the claims process with accuracy and professionalism.\nYou'll play an important role in ensuring a seamless customer experience while supporting a digitally enabled and customer-centric claims operation.\nWorking Hours\nThis is a full-time permanent position (38 hours per week).\nOperating hours are Monday to Saturday between 9:00am and 5:00pm\nTeam members participate in a rotational roster, including Saturdays\nFlexibility to work across the roster is essential\nRosters are provided in advance to support work-life planning\nMultiple vacancies available\nKey Responsibilities\nCustomer & Claims Support\nRespond to inbound customer calls and email enquiries\nGuide customers through the travel insurance claims process\nProvide accurate information regarding claims requirements and documentation\nDeliver professional, empathetic, and customer-focused service\nManage customer enquiries and resolve issues promptly\nClaims Administration\nRegister and process new claims accurately and efficiently\nReview documentation for completeness and accuracy\nMaintain detailed claim records within internal systems\nFollow up outstanding information with customers and stakeholders\nEnsure service standards and turnaround times are achieved\nContinuous Improvement & Innovation\nContribute to process improvement and customer experience initiatives\nSupport a culture of continuous learning, adaptability, and innovation\nEmbrace new technologies, automation tools, and digital workflows\nMaintain high standards of data quality and information accuracy\nParticipate in team training, knowledge-sharing, and operational excellence activities\nAssist with business transformation and continuous improvement projects\nWhat We're Looking For\nEssential Experience\nExperience in customer service, administration, contact centre, claims support, or similar environments\nStrong verbal and written communication skills\nExcellent attention to detail and organisational capability\nAbility to manage multiple priorities in a fast-paced environment\nStrong digital literacy and confidence learning new systems and platforms\nCustomer-focused mindset with strong problem-solving skills\nHighly Regarded\nExperience within insurance, travel, financial services, or another regulated industry\nExposure to claims handling or travel insurance\nExperience working with CRM, customer service, or claims management systems\nUnderstanding of process optimisation, workflow efficiency, or digital transformation initiatives\nSuccess in This Role\nYou will thrive if you are:\nCustomer-centric and solutions-focused\nAdaptable and comfortable navigating change\nDigitally curious with strong technology agility\nData-conscious and committed to quality outcomes\nResilient and able to manage competing priorities\nCollaborative and invested in team success\nPassionate about continuous improvement and innovation\nApply Today\nIf you're looking to join a global organisation where customer experience, operational excellence, digital capability, and continuous improvement are valued, we'd love to hear from you.\nApply now to secure one of several full-time permanent opportunities and help Allianz Partners deliver exceptional travel insurance experiences when customers need us most.\nPlease note: Applicants must hold full Australian working rights.\n107662 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\n Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nGreat to have you on board. Let's care for tomorrow.","description_format":"text","description_chars":6157,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-26T03:48:01Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/allianz-claims-coordinator","json_url":"https://alion.io/job/allianz-claims-coordinator.json","meta":{"generated_at":"2026-10-27T20:02:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10945,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-claims-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-claims-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-claims-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-claims-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-claims-coordinator"}]}