{"id":1858189,"url":"https://alion.io/job/allianz-contact-centre-solution-expert-2","title":"Contact Centre Solution Expert","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":134,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":13,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Shinagawa, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1380},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Machine Learning","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-16T00:00:00Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-10-26T03:48:01Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":40},"description":"What you do\nThe Operations Digital Transformation unit at Allianz Partners is seeking a Contact Centre Solution Expert to oversee and implement our Contact Centre strategic goals within a designated region. This role focuses on leveraging Cloud Contact Centre Solutions to improve customer engagement, increase efficiency, and drive growth.\nThe Contact Center Solution Expert is responsible for local onboarding and supporting changes in the system. They are instrumental in monitoring system performance, resolving issues, and mitigating risks associated with CCS solutions. They also serve as the primary point of contact for incident and bug resolution, delivering first-line support.\nKey responsibilities\nProvide 1st level support for CCS operations, changes, and daily business processes as part of the incident management process.\nContinuously enhance global CCS KPIs and indicators through self-driven improvements.\nSupport communication channel integration for CCS solutions, including setup, configuration, and testing as required.\nAssist in the setup and configuration of CCS for both operational use and projects.\nOffer consulting support for the feasibility assessment of new CCS solutions, collaborating with local businesses within the CCS framework.\nProvide consulting support and implement change and support requests as part of the Demand Request Management, adhering to Group Standards.\nTroubleshoot and resolve any CCS asset-related issues with the help of the global Operations Team.\nUpdate and document legacy and target business rules, providing development status updates where applicable.\nWork effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\nWhat you bring\n5+ years of experience in project or demand management, preferably in Contact Centre solutions.\nStrong expertise in automation delivery, lifecycle management, and CCS platforms (e.g., Cognigy).\nKnowledge of testing tools, ITIL frameworks (incidents, SLA), and CCS technologies.\nProficiency in Conversational AI, Natural Language Processing, and basic coding (e.g., JAVA, SQL).\nExcellent problem-solving, communication, and team collaboration skills.\nContent Guru certification is a plus.\nHow We Hire\nAllianz Partners does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered.\nWhat we offer\nOur employees play an integral part in our success as a business.\nWe appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.\nWe are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.\n86115 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nJoin us. Let's care for tomorrow.","description_format":"text","description_chars":4385,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-04T20:26:06Z"},{"event":"close","at":"2026-10-06T08:52:56Z"},{"event":"reopen","at":"2026-10-12T11:30:56Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.576,"p_room":0.35,"age_days":39,"expected_fill_days":13,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/allianz-contact-centre-solution-expert-2","json_url":"https://alion.io/job/allianz-contact-centre-solution-expert-2.json","meta":{"generated_at":"2026-10-26T05:37:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-contact-centre-solution-expert-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-contact-centre-solution-expert-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-contact-centre-solution-expert-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-contact-centre-solution-expert-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-contact-centre-solution-expert-2"}]}