{"id":1885052,"url":"https://alion.io/job/allianz-customer-experience-coordinator-travel-2","title":"Customer Experience Coordinator - Travel","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":128,"ghost_share":0,"stale_share":0.008,"repost_share":0.047,"time_to_fill_p50_days":14,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":504},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-10-05T01:55:32Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-30T12:03:06Z","board_verified":false,"closed_at":"2026-10-30T12:03:06Z","days_open":25,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":25},"description":"At Allianz Partners, we are committed to delivering premium travel assistance and insurance services to customers across the UK - and you'll be at the heart of that promise. As a Customer Experience Coordinator within our Travel Insurance team, you will be the first point of contact for customers who need help when it matters most - whether they're dealing with a travel disruption, a medical emergency abroad, or an insurance query. Working on a full-time basis across rotating shifts (Monday-Saturday 8am-8pm, Sunday 9am-5pm), you'll play a vital role in ensuring every customer interaction reflects our commitment to care, quality, and fairness. This is a role for someone who genuinely enjoys helping people and thrives in a fast-paced, customer-focused environment.\nContract Type: 5-Month Fixed-Term Contract\nWorking Pattern: Remote, with both full-time and part-time opportunities available\nTraining: All successful candidates, including those joining on a part-time basis, will be required to attend the full-time training schedule.\nFull-Time Positions\nHours: 35 hours per week\nSalary: £23,608.43 per annum\nBonus: Up to £2,045 annual performance bonus, paid quarterly\nPart-Time Positions\nHours: A range of part-time working patterns may be considered, including weekday, evening and weekend hours.\nSalary: Calculated on a pro rata basis according to the contracted hours, based on the full-time salary of £23,608.43 per annum.\nBonus: Up to £2,045 annual performance bonus, paid quarterly and calculated on a pro rata basis according to the contracted hours.\nWhat You'll Do\nHandle inbound and outbound customer calls with a helpful, friendly, and professional approach, ensuring every customer receives the support they need in a timely manner\nProvide proactive, solutions-focused responses to customer enquiries, aligned with Business Partner expectations and FCA regulatory requirements\nManage each customer contact end-to-end, ensuring the most appropriate service is delivered and the customer is kept fully informed of progress\nIdentify and present relevant insurance upgrade options to customers, following a procedure-based sales approach and the principles of Treating Customers Fairly (TCF)\nPrioritise your workload in line with customer needs, balancing multiple cases simultaneously to achieve the best possible outcomes\nRecord all customer interactions accurately and complete associated administrative tasks within required timeframes\nHandle regulated complaints in line with FCA guidelines, escalating high-profile or contentious cases to the appropriate manager promptly\nFollow all call guides, processes, and compliance procedures as defined by the business and its Business Partners\nShare product knowledge, technical updates, and customer feedback trends with your team and senior managers to support continuous improvement\nParticipate actively in coaching, feedback, and development sessions, including call audits, one-to-ones, and performance reviews\nComplete all mandatory training modules on time to remain compliant with industry regulations\nMaintain a safe and tidy work environment in line with Health & Safety requirements\nWhat You'll Bring\nExperience in a customer service role, ideally within a contact centre, travel, or insurance environment\nStrong communication skills - you're confident on the phone, a good listener, and able to explain things clearly and empathetically\nAbility to manage multiple tasks simultaneously and prioritise effectively under pressure\nHigh attention to detail and a quality-focused mindset\nGood geographical knowledge - helpful for supporting customers with travel-related queries\nProficiency in standard PC applications and the ability to navigate multiple systems simultaneously\nA genuine commitment to delivering outstanding customer experiences every time\nFlexibility to work across a rotating shift pattern (Monday-Saturday 8am-8pm, Sunday 9am-5pm)\nGood standard of general education, including English Language GCSE or equivalent\nFamiliarity with FCA regulations and the principles of Treating Customers Fairly (desirable)\nKnowledge of travel insurance products or the travel industry (desirable)\nComfort using AI-assisted tools or digital workflows to support customer interactions and case management (desirable)\nWhat We Offer\nExcellent training and onboarding, underpinned by our commitment to 'Achieving Excellence through Learning' - so you're set up for success from day one\nCompetitive annual leave to support your work-life balance\nCompany pension scheme contributions to help secure your future\nCompany bonus scheme recognising your performance and contribution\nPrivate Medical cover for your health and wellbeing\nDiscounted Allianz products, including Travel Insurance and Roadside Assistance\nAnnual flu vaccination and Eye Care vouchers to support your everyday health\nVouchers and discounts for a wide range of high street and online retailers\nInterest-free season ticket loan (after qualifying period) to support your commute\nCorporate Social Responsibility opportunities to give back to your community\nOngoing personal development support, with encouragement to bring your ideas and drive improvements in the way we work\nAn inclusive, values-driven culture where your voice is heard and your contribution matters\nWho We Are\nAllianz Partners is a world leader in assistance and insurance solutions, operating in over 75 countries and serving millions of customers every year. In the UK, we are one of the leading providers of travel assistance and insurance services, partnering with some of the most recognised brands in the travel industry. Our Travel Insurance team is dedicated to being there for customers when they need us most - providing expert, caring support at every point of their journey. As part of the wider Allianz Group - one of the world's largest insurance and asset management companies - we combine global expertise with a local, people-first approach. We are proud to foster an inclusive workplace where every colleague feels empowered to grow, contribute, and make a difference.\n Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the centre of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for tomorrow.\nTo Recruitment Agencies\nWe have an in-house recruitment team that focuses on sourcing great candidates directly. Therefore, we do not accept unsolicited resumes from agencies or search firm recruiters. When we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when such a contract is in place. Without a contract, we will not accept invoices related to unsolicited resumes, even if the candidate is ultimately hired. 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