{"id":1879072,"url":"https://alion.io/job/allianz-customer-experience-intern-mfd-2","title":"Customer Experience Intern (m/f/d)","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":96,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":609},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-14T14:40:21Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About the Job\nWe are on a transformation journey to bring customer centricity into the DNA of our organization. We are looking for a motivated and curious intern to join our Customer Experience team to support in the execution of key CX programs to bring our CX strategy to life.\nIn this role, you will gain hands-on experience by contributing to the planning, preparation, and delivery of the OE NPS program. This is one of our main initiatives to gather and manage customer feedback. The OE NPS program is central to how we listen to customers and translate their voices into actionable insights across the organization.\nThis is an opportunity to learn how customer experience works in practice within a global organization, while making a real impact.\nWhat you do\nSupport the OE NPS program execution along all the different phases to gather and manage customer feedback. \nSupport project planning and tracking activities. \nPrepare presentations and documentation for stakeholders. \nSupport the optimization of the program by identifying opportunities to simplify processes and tools. \nContribute to program improvement and automation initiatives using AI tools. \nCollaborate on low-code development projects to improve our tools and programs for our internal customers. \nAssist in data management, preparation, analysis and reporting of customer insights. \nWhat you bring\nCurrently enrolled in a master's program, with a background in Business Administration, Customer Experience, Marketing, or related fields.\nWell-organized and structured working style with curiosity and eagerness to learn.\nExcellent English language skills and strong communication skills, both written and verbal.\nProactive, self-driven and able to build and manage stakeholder relationships.\nCollaborative mindset, analytical thinking and a structured approach to problem-solving. \nInterest in understanding and solving customer pain points with a creative mindset.\nGood level of MS Office Suite (Excel, Powerpoint).\nBasic knowledge of AI technologies, principles and their practical use.\nWhat we offer\n6 months Internship.\nHybrid work model.\nSchedule from 9 to 14.\nA modern and open space office located in Barcelona.\nFlexible working hours and an excellent hybrid working model\nYou will receive a laptop and any material you need for your work.\nActivities nearly every week (afterworks, games night, skating, padel and many more!)\nJob opportunities in a global company.\n About Allianz Technology\nWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform and innovate the infrastructure, applications and services together with Allianz companies to co-create the best customer experience.\nWe service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks and security, to application platforms ranging from workplace services to digital interaction.\nIn short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.\nFind us at: www.linkedin.com/company/allianz-technology.\nCommitment to Integrity, Fairness & Inclusion\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nWe at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nTo Recruitment Agencies\nAllianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.\nWhen we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.\n106398 | Human Resources | Student | n.a. | Allianz Technology | Part-Time | Temporary","description_format":"text","description_chars":4928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-04T23:22:36Z"},{"event":"close","at":"2026-10-05T14:38:41Z"},{"event":"reopen","at":"2026-10-05T17:27:40Z"},{"event":"close","at":"2026-10-05T20:24:31Z"},{"event":"reopen","at":"2026-10-05T22:50:51Z"},{"event":"close","at":"2026-10-06T01:22:29Z"},{"event":"reopen","at":"2026-10-06T11:28:21Z"},{"event":"close","at":"2026-10-06T20:08:41Z"},{"event":"reopen","at":"2026-10-07T01:33:13Z"},{"event":"close","at":"2026-10-08T09:58:45Z"},{"event":"reopen","at":"2026-10-08T12:47:15Z"},{"event":"close","at":"2026-10-08T21:07:49Z"},{"event":"reopen","at":"2026-10-09T01:14:47Z"},{"event":"close","at":"2026-10-09T18:00:43Z"},{"event":"reopen","at":"2026-10-10T00:13:28Z"},{"event":"close","at":"2026-10-10T18:04:50Z"},{"event":"reopen","at":"2026-10-10T20:51:15Z"},{"event":"close","at":"2026-10-12T04:31:49Z"},{"event":"reopen","at":"2026-10-12T11:32:25Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.491,"p_room":0.55,"age_days":17,"expected_fill_days":12,"reasons":["conf:0","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/allianz-customer-experience-intern-mfd-2","json_url":"https://alion.io/job/allianz-customer-experience-intern-mfd-2.json","meta":{"generated_at":"2026-10-14T16:26:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20957,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-customer-experience-intern-mfd-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-customer-experience-intern-mfd-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-customer-experience-intern-mfd-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-customer-experience-intern-mfd-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-customer-experience-intern-mfd-2"}]}