{"id":2316252,"url":"https://alion.io/job/allianz-customer-service-agent-2","title":"Customer Service Agent","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":134,"ghost_share":0,"stale_share":0,"repost_share":0.037,"time_to_fill_p50_days":13,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-11T23:48:29Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-25T12:43:37Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Customer Service Assistant | Multiple Permanent Opportunities\nBrisbane CBD | Full-Time Permanent | Hybrid Working Opportunity\n$31.42 per hour + Super + Penalty Rates + Shift Allowances + Overtime Opportunities\nAre you passionate about helping people and delivering exceptional customer service?\nAt Allianz Partners, we're looking for enthusiastic and customer-focused individuals to join our growing Contact Centre team. Whether you have experience in customer service, retail, hospitality, administration, or a call centre environment, this is your opportunity to build a rewarding career with a global organisation that invests in its people.\nIf you enjoy problem-solving, thrive in a fast-paced environment, and are committed to providing outstanding customer experiences, we'd love to hear from you.\nWhat's on Offer?\n$31.42 per hour plus superannuation\nWeekend penalty rates\nEarly morning shift penalties\nEvening shift allowances\nOvertime opportunities\nFull-time permanent employment\nComprehensive training and development\nCareer progression opportunities within a global organisation\nHybrid working arrangement following probation\nSupportive and collaborative team environment\nBrisbane CBD office location\nAbout the Role\nAs a Customer Service Assistant, you'll be the first point of contact for our customers, helping them navigate a range of enquiries while delivering professional, empathetic, and efficient service.\nWorking in a technology-enabled environment, you'll use multiple systems and tools to manage customer interactions, resolve enquiries, and ensure every customer receives a positive experience.\nKey Responsibilities\nManage inbound and outbound customer calls with professionalism and empathy\nAssess customer needs and provide accurate information, solutions, and referrals\nRecord customer interactions and case details accurately within CRM systems\nManage customer cases from initial contact through to resolution\nLiaise with internal stakeholders to resolve more complex enquiries\nDeliver exceptional customer experiences in every interaction\nContribute to a positive, collaborative, and high-performing team culture\nAbout You\nWe're looking for people who:\nAre passionate about delivering outstanding customer service\nHave strong communication and interpersonal skills\nAre comfortable using technology, multiple systems, and digital tools\nCan multitask and work effectively in a fast-paced environment\nHave strong attention to detail and organisational skills\nAre reliable, adaptable, and solution-focused\nEnjoy working collaboratively as part of a team\nHave completed Year 12 (or equivalent)\nPrevious experience in customer service, retail, hospitality, administration, or contact centre environments will be highly regarded.\nWorking Requirements\nTo be considered for this opportunity, you must:\nBe based in Brisbane\nBe available to work full-time\nHold unrestricted and ongoing Australian working rights\nBe available to work a rotating 7-day roster, including weekends\nBe available to work 8-hour shifts scheduled between 6:00am and 8:00pm\nTraining & Hybrid Working\nWe provide comprehensive training to ensure you're set up for success from day one.\nInitial Training Program\n6 weeks full-time paid training\nMonday to Friday\n9:00am to 5:00pm\nOffice-based at our Brisbane CBD location\nOngoing Roster\nUpon completion of training, you'll move onto a rotating roster including weekdays, evenings, and weekends.\nHybrid Working\nFollowing successful completion of your probation period:\n3 days working from home\n2 days working from the office\nWhy Allianz Partners?\nAt Allianz Partners, we're committed to creating an environment where our people can thrive. You'll join a global organisation that values innovation, development, and continuous improvement while providing meaningful career opportunities and a supportive team culture.\nReady to Apply?\nIf you're looking for a rewarding customer service career with a global leader and want to be part of a team that genuinely makes a difference, we'd love to hear from you.\nApply now and start your journey with Allianz Partners.\nCustomer Service | Contact Centre | Call Centre | Customer Support | Brisbane CBD | Full Time | Permanent | Hybrid Working\nAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nGreat to have you on board. 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