{"id":1858081,"url":"https://alion.io/job/allianz-customer-service-associate-3","title":"Customer Service Associate","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":137,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":13,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":13500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-20T00:00:00Z","employer_posted_date":"2026-09-20","last_verified_at":"2026-10-23T07:11:32Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Position summary\nProvide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.\nkey responsibilities\nMeet the process KPI’s across Productivity, Quality, Accuracy, AHT\nProvide assistance relating to emergency procedures and policy inquiries\nInterpret policies and fully explain benefit coverage and limitations to avoid client confusion.\nGuide clients through the navigation of pertinent websites for online content and claim submission.\nCreate and send various types of professional correspondence.\nQualifications and Education Requirements\nPost-secondary education and a minimum of 6-12 months experience in a customer service related function. \nAbility to pay close attention to detail and multi-task.\nSuperb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.\nDemonstrated ability to use initiative and independent judgment in solving customer problems.\n Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nWe at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.\nJoin us. 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