{"id":2179410,"url":"https://alion.io/job/allianz-helpdesk-expert-2","title":"Helpdesk Expert","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":101,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":721},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-17T19:07:31Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"What you do\nMonitor, track, and resolve IT support tickets using ticketing systems\nProvide technical support via phone, email, chat, and remote access tools\nTroubleshoot hardware/software issues, network connectivity, and user access problems\nDocument solutions and maintain an up-to-date knowledge base\nEscalate complex issues to senior technicians or specialized teams\nInstall, configure, and update software, operating systems, and security patches\nAssist in user onboarding/offboarding, including account setup and access management\nTrain and guide users on IT services in use in the organization\nWhat you bring\nGood understanding of Windows OS 10 and 11\nBasic understanding of MacOS, Linux, iOS and Android operating systems\nKnowledge of Microsoft 365 (Outlook, Teams, OneDrive, Sharepoint)\nExperience with ticketing systems\nExperience with MDM devices\nUnderstanding of ITIL principles for incident management and escalation\nNetworking basics (IP addressing, DNS, DHCP, VPN, Wi-Fi troubleshooting)\nExperience with Active Directory (password resets, user provisioning, group management)\nKnowledge of remote support tools (TeamViewer and RDP)\nTroubleshooting of printers, VoIP phones, and other peripherals\nSoft Skills:\nStrong problem-solving and analytical thinking\nAbility to effectively prioritize and execute tasks in a high-pressure environment\nStrong interpersonal skills to work both independently and in a team-oriented, collaborative environment\nQualifications & Education:\nCollege diploma or university degree in the field of computer science or communication technologies\n Fluent in English (written and spoken) - Strong communication skills are essential\n2+ years of experience in IT support or helpdesk roles\nSignificant advantage would be:\nPrior experience working with ServiceNow or other ticketing systems\nCustomer service or technical support background\nWhat we offer\nOffer a hybrid work model balancing in-person collaboration and remote work.\nProvide a comprehensive compensation and benefits package, including bonuses, pension, health insurance, employee shares, and discounts.\nSupport lifelong learning through career development, digital learning programs, and international mobility, fostering innovation and empowerment.\nPresent excellent career opportunities in insurance, asset management, and banking, with active communication across Allianz Group and key functions. \n85402 | IT & Tech Engineering | Professional | Non-Executive | Allianz Bulgaria | Full-Time | Permanent\n Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nJoin us. 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