{"id":2371978,"url":"https://alion.io/job/allianz-it-support-officer","title":"IT Support Officer","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":139,"ghost_share":0,"stale_share":0,"repost_share":0.029,"time_to_fill_p50_days":13,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Hyper-V","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Red Hat","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-12T16:27:25Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T07:05:19Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The IT Support Engineer is responsible to support and maintain Nextcare’s IT systems including desktop provision, network infrastructure, and associated software and business applications, in order to provide support to all users within the organization. The incumbent’s primary responsibility is to ensure a technically-sound working environment to all employees at all times.\nWhat you do\nIn this role, you will:\nCommunicate effectively within the team, and across the organization as a whole\n\nProvide user support to ensure the effective and timely resolution of technical problems\n\nCollaborate and follow up with other teams and end-users to resolve incidents and problems\n\nTroubleshoot system and network problems, diagnosing and solving hardware or software faults\n\nDocument solutions to problems and record them in the IT Knowledge Base\n\nProvide awareness, guidelines and best practices to end-users against computer systems\n\nDevelop and maintain installation and configuration procedures, user manuals, and guidelines\n\nInstall and configure computer hardware operating systems and applications according to standards\n\nKeep computer systems running smoothly and ensure users get the maximum benefit from them\n\nMonitor and maintain computer systems, networks, and data center while ensuring its availability and resiliency\n\nMaintain and update the register of IT assets and contribute to compliance audits\n\nMaintain good vendor relationship and coordinate on the purchasing of IT equipment and consumables\n\nContribute in IT projects as needed in coordination with business and other IT functions\n\nAny other duties as reasonably instructed by the post-holder’s manager, consistent with the grade for the placement\n\nWhat you bring\nEducation: University degree in computer science or other relevant discipline\n\n3+ years experience in similar role and hands-on technical experience\n\nCertifications: ITIL, A+, CCNA, Azure fundamentals, O365 are preferable\n\nStrong IT background and hands-on experience in:\n\nSoftware: Microsoft Products (Servers management, Applications) Operating Systems: Microsoft Windows server, Redhat Linux, CentOS\n\nNetwork: Cisco (routing, switching, security)\n\nVoice: Cisco (CUCM, UCCX)\n\nStorage: HP, EMC, Qnap\n\nVirtualization: MS Hyper V, VM Ware\n\nCloud: MS Azure, AWS, Oracle Cloud\n\nYou work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.\n\n107739 | IT & Tech Engineering | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent\n Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.\nAt Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.\nWe therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nJoin us . Let's care for tomorrow.","description_format":"text","description_chars":3656,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-12T17:47:29Z"},{"event":"close","at":"2026-10-15T17:22:56Z"},{"event":"reopen","at":"2026-10-15T21:15:18Z"},{"event":"close","at":"2026-10-16T09:16:50Z"},{"event":"reopen","at":"2026-10-16T13:43:28Z"},{"event":"close","at":"2026-10-16T17:57:11Z"},{"event":"reopen","at":"2026-10-16T22:09:21Z"},{"event":"close","at":"2026-10-17T12:38:38Z"},{"event":"reopen","at":"2026-10-17T15:50:31Z"},{"event":"close","at":"2026-10-18T11:59:21Z"},{"event":"reopen","at":"2026-10-18T15:17:36Z"},{"event":"close","at":"2026-10-20T03:56:31Z"},{"event":"reopen","at":"2026-10-20T17:32:13Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.811,"p_room":0.75,"age_days":9,"expected_fill_days":13,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/allianz-it-support-officer","json_url":"https://alion.io/job/allianz-it-support-officer.json","meta":{"generated_at":"2026-10-22T07:46:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3577,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-it-support-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-it-support-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-it-support-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-it-support-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-it-support-officer"}]}