Middleware Support Engineer_3331

Position Summary

The Middleware Support Engineer in Allianz Technology Malaysia, Regional Delivery Center (RDC) is responsible for providing

technical support and maintenance for middleware systems that enable application integration and data exchange. This role

involves monitoring middleware environments, diagnosing and resolving issues, and collaborating with development and IT

teams to ensure seamless operations. The ideal candidate will have strong problem-solving skills, technical expertise in

middleware technologies, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• System Monitoring: Monitor middleware environments to ensure optimal performance and availability. Design, develop, test,

deploy, maintain and enhance software solutions

• Issue Resolution: Diagnose and resolve middleware-related issues, including performance bottlenecks, connectivity

problems, and integration failures.

• Maintenance and Upgrades: Perform regular maintenance and patch/upgrades of middleware systems to ensure they are

up-to-date and secure.

• Support and Troubleshooting: Provide technical support to application developers and IT teams regarding middleware

related queries and issues.

• Documentation: Maintain accurate documentation of middleware configurations, processes, and issue resolutions.
• Collaboration: Work closely with application development teams and IT support staff to ensure seamless integration and

operation of middleware solutions.

• Security Management: Implement and maintain security measures to protect middleware environments and ensure data

integrity.

• Continuous Improvement: Identify opportunities to optimize middleware performance and improve support processes.
• Any other duties when deemed necessary. Completing projects on various issues when needed.
• Cloud Management: Deploy, manage, and monitor cloud-based infrastructure. Implement and manage cloud security

measures to protect data and systems.

• Automation: Develop and implement automation scripts and tools to improve system efficiency and reduce manual

intervention.

• Global Collaboration: Work with global teams to manage and deliver globally managed services. Coordinate with global

teams to ensure alignment and consistency in service delivery.

• Any other duties when deemed necessary. Completing projects on various issues when needed.

Key requirements / Skills / Experience

• Bachelor’s degree in computer science, information technology, or a related field.
• Proven experience in a middleware support or system administration role.
• Strong understanding of middleware technologies such as IBM WebSphere, Oracle WebLogic, Apache Kafka, or similar.
• Proficiency in troubleshooting and resolving technical issues related to middleware systems.
• Experience with scripting and automation tools (e.g., Shell scripting, Python) for system maintenance and monitoring.
• Familiarity with cloud-based middleware solutions and integration platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certifications in middleware technologies or related areas are a plus.
• Basic knowledge of AI technologies, principles, and their practical use.
• This role may require on-call availability and working outside regular hours to resolve critical issues or perform scheduled

maintenance

• The position may involve collaboration with remote teams and vendors to ensure effective middleware support and

integration

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.