{"id":1858673,"url":"https://alion.io/job/allianz-technical-customer-engagement-manager-2","title":"Technical Customer Engagement Manager","company":{"id":1757325,"name":"Allianz","domain":"allianz.com","url":"https://alion.io/company/allianz-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Phenom","truth_index":{"grade":"A","score":100,"open_postings":110,"ghost_share":0,"stale_share":0,"repost_share":0.009,"time_to_fill_p50_days":13,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":67000,"max_usd":141000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Platform Engineering","optional":false}],"status":"live","first_seen_at":"2026-09-27T00:00:00Z","employer_posted_date":"2026-09-27","last_verified_at":"2026-10-19T20:28:21Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"About the role\nThe Data & Analytics Platforms Team (DAP) develops and runs central platforms and data products, which enable the Allianz Operating Entities (OEs) to generate value from data & analytics at scale. The major offering is the Allianz Data Platform (ADP) - a PaaS offering -, which comprises necessary capabilities to store, transfer and analyse data, as well as running data & analytics products.\nAre you excited about extracting value from data in a scalable manner for one of the world's largest financial services groups?\nIf so, this role puts you at the centre of that work. You will be the trusted bridge between Allianz's Operating Entities and the platforms they build on, not by engineering the platform yourself, but by understanding what customers really need, clarifying direction, and making sure our Technology, AI, and Data & Analytics offerings are adopted and valued. That bridge sits at the crossroads of business, technology, and data, which means your work shapes how thousands of colleagues across Allianz Group turn data into decisions. To get there, you will collaborate closely with platform engineering, data product, and senior leadership teams, turning the Allianz Data Platform and our wider portfolio into services that customers trust and keep coming back to.\nWhat we value most is your ability to build relationships, simplify complexity, navigate stakeholders, and carry engagement initiatives from the first conversation through to a lasting partnership.\nWhat you do\nLead strategic customer engagement initiatives across key accounts, driving satisfaction, retention, and long-term value.\nAct as the primary point of contact and escalation for OE stakeholders on Technology, Data & Analytics, and AI initiatives, serving as a trusted advisor on technology implementation and adoption strategy.\nTranslate business requirements into actionable engagement strategies, delivering operationally stable solutions and an exceptional customer experience.\nDevelop and implement customer success frameworks, including onboarding programmes, health scoring systems, technology and data roadmaps, and proactive outreach.\nAnalyse customer data and feedback to surface trends, risks, and opportunities - informing improvements to the customer journey and our Data & Analytics Platforms.\nPartner with Senior Leaders and Directors to define customer engagement strategy, and present regular business reviews highlighting key metrics, achievements, and areas for development.\nCollaborate with Data Platform and Global Data Product teams to advance and refine technology and data product offerings.\nCoach and mentor junior team members, fostering a culture of customer-centricity and continuous improvement.\nWhat you bring\nEssential skills and experience:\n6+ years of experience in customer success, customer engagement, account management, or related customer-facing roles.\n3+ years of experience contributing to the design or strategy of customer engagement programs or customer success operations in a Technology, Artificial Intelligence, or Data & Analytics space, ideally within financial services, insurance, or another regulated industry\nExperience with customer success methodologies, frameworks, and best practices.\nProven track record of managing relationships with enterprise or strategic customers.\nFamiliarity with end-to-end (E2E) Data Product Management, including data governance, quality, and lifecycle management.\nStrong analytical skills with the ability to interpret customer data and translate insights into action.\nExcellent communication and presentation skills in English (written and verbal).\nWorking knowledge of cloud data platforms, with the ability to engage credibly and communicate effectively with technical teams on data-related initiatives.\nProficiency in MS Excel and PowerPoint, with demonstrated ability to develop clear, insightful reports, business reviews, and executive-level presentations for senior stakeholders.\nExperience working in cross-functional environments and influencing stakeholders at various levels.\nIt would be great if you also have (not required):\nBachelor’s or Master’s degree in Business Administration, Information Systems/Technology, Data Analytics, Marketing, Communications, or equivalent experience.\nExperience in the insurance or financial services industry. (Highly Desired)\nDemonstrated ability to drive customer retention and expansion initiatives.\nIf you don’t tick every box, that’s okay-your growth mindset matters. We welcome applicants who bring the essentials and are eager to learn the rest.\nWhat we offer\nWe offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroad.\nWe believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).\nFrom career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.\nFlexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach\nAbout Allianz Technology\nWith its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.\nWe service the entire spectrum of digitalization - from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.\nIn short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.\nFind us at: www.linkedin.com/company/allianz-technology.\nCommitment to Integrity, Fairness & Inclusion\nAllianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.\nWe therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.\nTo Recruitment Agencies:\nAllianz Technology has an in-house recruitment team that sources great candidates directly. Therefore, Allianz Technology does not accept unsolicited resumes from agencies or search firm recruiters.\nWhen we do work with recruitment agencies, that engagement is formalized by a contract. Fees will only be paid when there is a contract in place. Without a contract in place, we will not accept invoices on unsolicited resumes, even if the candidate was ultimately employed by Allianz.\n106353 | Project Management | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent","description_format":"text","description_chars":7658,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Hybrid work","Parental leave"],"hiring_locations":[{"name":"Spain","iso":"ES","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Asset Management & Funds","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-04T20:26:49Z"},{"event":"close","at":"2026-10-07T17:48:00Z"},{"event":"reopen","at":"2026-10-07T23:23:24Z"},{"event":"close","at":"2026-10-08T01:52:34Z"},{"event":"reopen","at":"2026-10-08T04:22:21Z"},{"event":"close","at":"2026-10-09T01:14:47Z"},{"event":"reopen","at":"2026-10-09T04:16:17Z"},{"event":"close","at":"2026-10-09T21:04:44Z"},{"event":"reopen","at":"2026-10-10T00:13:28Z"},{"event":"close","at":"2026-10-10T18:04:50Z"},{"event":"reopen","at":"2026-10-10T20:51:15Z"},{"event":"close","at":"2026-10-11T00:06:17Z"},{"event":"reopen","at":"2026-10-11T04:41:29Z"},{"event":"close","at":"2026-10-11T12:23:08Z"},{"event":"reopen","at":"2026-10-11T15:08:09Z"},{"event":"close","at":"2026-10-12T11:33:36Z"},{"event":"reopen","at":"2026-10-12T17:47:29Z"},{"event":"close","at":"2026-10-13T13:52:24Z"},{"event":"reopen","at":"2026-10-13T17:51:42Z"},{"event":"close","at":"2026-10-14T01:32:08Z"},{"event":"reopen","at":"2026-10-14T06:32:09Z"},{"event":"close","at":"2026-10-14T14:40:21Z"},{"event":"reopen","at":"2026-10-14T18:15:21Z"},{"event":"close","at":"2026-10-15T05:47:18Z"},{"event":"reopen","at":"2026-10-15T10:11:55Z"},{"event":"close","at":"2026-10-16T04:14:21Z"},{"event":"reopen","at":"2026-10-16T09:16:50Z"},{"event":"close","at":"2026-10-17T02:04:36Z"},{"event":"reopen","at":"2026-10-17T06:18:01Z"},{"event":"close","at":"2026-10-17T09:32:01Z"},{"event":"reopen","at":"2026-10-17T12:38:38Z"},{"event":"close","at":"2026-10-18T15:17:36Z"},{"event":"reopen","at":"2026-10-18T18:27:48Z"},{"event":"close","at":"2026-10-18T21:45:56Z"},{"event":"reopen","at":"2026-10-19T01:10:14Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.704,"p_room":0.45,"age_days":22,"expected_fill_days":13,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/allianz-technical-customer-engagement-manager-2","json_url":"https://alion.io/job/allianz-technical-customer-engagement-manager-2.json","meta":{"generated_at":"2026-10-19T23:52:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2633,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1757325},"rest":"https://alion.io/mcp/rest/get_company?id=1757325"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallianz-technical-customer-engagement-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallianz-technical-customer-engagement-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallianz-technical-customer-engagement-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allianz-technical-customer-engagement-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallianz-technical-customer-engagement-manager-2"}]}