Underwriting Lead

Entity: Allianz Insurance Singapore

Within a span of just four years, Allianz Insurance Singapore (AIS) has emerged as the fastest-growing General Insurance company, achieving an unprecedented level of success. Since its inception in Singapore, AIS has consistently doubled its revenue year on year, a testament to its unwavering dedication to excellence. AIS takes great pride in being certified as a Great Place to Work, a reflection of our commitment to fostering a thriving and employee-driven business culture.

Description:

The Underwriting Lead, MidCorp plays a critical role in enabling profitable and sustainable portfolio growth by leading underwriting operations, policy lifecycle management, and stakeholder coordination across the MidCorp business. The role is responsible for ensuring high-quality underwriting support, effective service delivery, strong governance and compliance standards, and seamless collaboration between underwriters, brokers, and operational teams. The incumbent also drives reporting, process optimisation, and continuous improvement initiatives to enhance operational efficiency, customer experience, and portfolio performance.

Key Responsibilities:

Underwriting Operations & Risk Assessment

Lead and coordinate pre-binding underwriting activities to support profitable MidCorp business growth and efficient risk selection.

• Support Underwriters in risk assessment, quotation preparation, submission review, and renewal evaluation.
• Conduct initial risk assessments and ensure completeness and quality of underwriting information.
• Coordinate pre-binding activities, including sanctions screening, accumulation checks, commercial log clearance, quotation slip preparation, system updates, and documentation management.
• Consolidate claims experience and risk information to support underwriting decisions.
• Maintain underwriting records, opportunity pipelines, and renewal listings to support business planning and execution.
• Support Facultative Reinsurance placement administration and related documentation where applicable.

Portfolio Administration & Service Delivery

Ensure accurate and timely execution of policy administration activities throughout the policy lifecycle while maintaining agreed service standards.

• Coordinate policy issuance, endorsements, renewals, certificates, cover notes, and statutory correspondence.
• Monitor and manage outstanding actions, policy documentation, and servicing requests to meet turnaround time commitments.
• Maintain accurate underwriting systems, policy records, and document repositories.
• Coordinate with brokers, producers, sales channels, finance teams, and internal stakeholders on policy servicing matters.
• Support premium booking, premium reconciliation, statements of account, and related financial administration.

Governance, Controls & Quality Assurance

Maintain operational execellence through strong governance, compliance adherence, and quality control.

• Perform quality assurance reviews on underwriting and processing activities completed internally and through offshore support teams.
• Ensure compliance with underwriting guidelines, regulatory requirements, sanctions processes, and internal controls.
• Support audit reviews, documentation requirements, and remediation activities.
• Establish and maintain workflows, monitoring mechanisms, and service controls to enhance operational effectiveness and accountability.

Stakeholder & Service Management

Act as a key coordination point for underwriting service delivery across internal and external stakeholders.

• Build strong working relationships with sales, underwriters, service teams, and business partners.
• Provide timely responses and effective resolution of underwriting and policy servicing matters.
• Coordinate activities across onshore and offshore teams to ensure seamless service delivery.
• Support knowledge sharing, training, and capability development within the wider underwriting support function.

Portfolio Reporting, Analytics & Continuous Improvement

Provide insights and operational support to enhance portfolio performance, productivity, and business scalability.

• Produce portfolio, management, and performance reports on a weekly, monthly, and ad hoc basis.
• Analyse premium trends, retention performance, workflow volumes, and operational metrics to identify improvement opportunities.
• Support projects, automation initiatives, system enhancements, UAT activities, and process optimisation efforts.

Qualifications and Skills:

• Minimum Diploma/Degree holder in any related field
• Prior experience working in an insurance/reinsurance company preferred
• Knowledge of commercial lines of business preferred
• Proficient in Microsoft Office, Excel
• Effective communication skills
• Good customer service skills
• Ability to develop and maintain effective working relationships internally and externally
• Ability to navigate ambiguity and to see work through to completion with minimal supervision
• Pro-active and “can-do” attitude
• Willingness to learn
• AI-Skills e.g. ChatGPT and Microsoft CoPilot an advantage.

106759 | Underwriting | Professional | Non-Executive | Allianz Singapore | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges is what makes us a unique employer. We are united by a shared commitment: to put our customers first and at the center of everything we do. Their needs inspire our thinking and guide our actions. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future - for our customers and for the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where integrity, fairness, inclusion and trust are at the heart of our culture. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz employees across functions, Allianz entities and geographies. Therefore, Allianz expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.