{"id":3849335,"url":"https://alion.io/job/allied-solutions-client-experience-coordinator-2","title":"Client Experience Coordinator","company":{"id":2032142,"name":"Allied Solutions","domain":"alliedsolutions.net","url":"https://alion.io/company/alliedsolutions-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":36,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T05:22:09Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Client Experience Coordinator will operate with a high sense of urgency and will deliver the results in client management. This individual will make an immediate contribution by drawing upon previous client servicing experience. Working closely with other internal business units, the Client Experience Coordinator will be responsible for ensuring the client’s needs and expectations are being met by the organization. About 80-90% of this job entails data entry, with the remaining 10-20% being problem solving and critical thinking, which may include process improvements.Job Duties and Responsibilities:\nClient Servicing (70%)\nServe as the primary point of contact for clients; maintain consistent contact to maximize client service and satisfaction to improve overall client experience; handling incoming calls at a professional level.\nManage and escalate any client impacts to field and internal loan servicing teams\nCoach clients in best practices and product specific nuances; instruct clients on how to utilize company sites to provide additional support.\nEffectively and professionally present information to clients and internal staff; occasionally participate in service calls to review new or ongoing service expectations\nMaintain client specific business rules; ensure internal business units are informed of changes\nOwnership of communication to prevent escalations; high level of soft skills.\nData Analysis and Operation Processing (15%)\nAnalyze loan level indicators for overall awareness and issue prevention; provide strategic guidance to optimize product performance and improve overall client experience\nProcess and resolve client and field requests according to compliance, report and insurance processing, loan status updates, and verification events\nObtain and interpret data to create and present the client story with a basic knowledge of billings processes, cycle reports and lender file processing.\nReview and analyze reporting for client portfolio; work directly with management to implement process changes\nMaintain quality standards at a high level to reduce premium loss along with processing quick issue requests that coincide with state requirements.\nAbility to navigate and decipher information provided in Process Definition, Lender Maintenance, and Reports on Demand.\nMentor fellow co-workers upon management request.\nAssist with assigned projects as needed.\nAbility to multi-task while navigating within the environments of multiple systems\nIssue Resolution (15%)\nEnsure resolution of significant issues through coordination and collaboration with cross-functional teams\nProvide corrective action to resolve loan or set up discrepancies; prepare and distribute communication to client and stakeholders\nAbility to research issues quickly and thoroughly to develop clear messaging based on data and facts; ability to present information effectively to client and internal teams\nMature critical thinking and analysis capabilities; able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgement, experience, and common sense\nCapture the voice of the client; qualitative and quantitative\nCollaborate with internal business units to alleviate the recurrence of identified issues within the scope of the position.\nQualifications (Education, Experience, Certifications & KSA):\n1-2 years of relevant experience preferred.\nHigh School Diploma or GED required:\nAssociate's Degree, or Vocational or Technical School Degree preferred\nStrong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple clients and internal teams\nBe resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs\nAbility to work independently and take ownership of client relationships, perform successfully under minimal supervision\nEffective organizational abilities are required, including the ability to prioritize tasks based on importance\nBe adaptable to change and can work both independently and as part of a team\nBe proactive and find problems before they occur; be resourceful and have the drive to find the root cause\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.\nWe offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.\nAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nTo view our privacy statement click here\nTo view our terms and conditions click here","description_format":"text","description_chars":5338,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Insurance coverage","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Financial Software & Embedded Finance"],"lifecycle":[{"event":"open","at":"2026-11-06T02:12:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":36,"reasons":["conf:0","velocity","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/allied-solutions-client-experience-coordinator-2","json_url":"https://alion.io/job/allied-solutions-client-experience-coordinator-2.json","meta":{"generated_at":"2026-11-07T16:42:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":6232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2032142},"rest":"https://alion.io/mcp/rest/get_company?id=2032142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-solutions-client-experience-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-solutions-client-experience-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-solutions-client-experience-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-solutions-client-experience-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-solutions-client-experience-coordinator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3849335}},{"tool":"search_jobs","arguments":{"company":"alliedsolutions.net","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3849335},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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