{"id":1553604,"url":"https://alion.io/job/allied-solutions-client-services-operations-specialist","title":"Client Services & Operations Specialist","company":{"id":2032142,"name":"Allied Solutions","domain":"alliedsolutions.net","url":"https://alion.io/company/alliedsolutions-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1837},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-17T02:40:59Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":38},"description":"Operating with a high degree of autonomy, this position independently manages client relationships and serves as the primary point of contact for all aspects of the GAP product. It is responsible for the strategic setup, oversight, and continuous optimization of lender and carrier rates, coverages, lender contracts, and contract changes/renewals across multiple systems.This role requires proactive decision-making in onboarding new clients, diagnosing complex issues, and implementing tailored solutions to meet lender requirements. It also oversees the execution of program changes and renewals, ensuring seamless transitions and regulatory compliance.\nThis position serves as the GAP subject matter expert (SME) supporting both internal and external stakeholders to resolve escalated inquiries related to product functionality, technical challenges within Allied’s Premium Accounting System (PIMS), client-facing online quoting/sales application (iQQ), and GAP claims resolution.\nThis role requires advanced problem-solving, cross-functional collaboration, and precision in managing client data to uphold compliance with lender agreements and regulatory standards. Effective communication, analytical thinking, and commitment to continuous process improvement are essential.\nJob Duties and Responsibilities:\nProduct Compliance & Regulatory Alignment\nEnsure compliance with regulatory requirements in all client interactions, program adjustments, and GAP product management.\nServe as the primary problem-solving resource for GAP program management, acting as a subject matter expert and providing comprehensive support.\nDevelop, track, and maintain required regulatory forms used for product sales and fulfillment.\nWork closely with Legal to ensure all documentation aligns with state compliance regulations and lender agreements.\nEnsure all documents comply with regulations, reflect state-specific coverage and exclusions, and meet client-specific coverage requirements.\nManage all GAP product inquiries across email, phone, and chat while providing critical guidance and backup support to the call center.\nEnsure product compliance and accuracy in sales processes, providing timely guidance and support for all client interactions and program adjustments.\nProgram Implementation & Client Lifecycle Management\nOversee entire management of new client onboarding, program modifications, name changes, mergers and terminations.\nCreate and execute client contracts, amendments, and rating worksheets for GAP Underwriters.\nValidate and configure lender rates, coverages, and fees in PIMS and iQQ to ensure accurate borrower pricing and seamless remittance.\nFacilitate communication and coordination between sales, senior field managers, clients, Legal, Accounting, and other relevant teams.\nOperational Support & Resource Management\nGenerate and distribute monthly reports for GAP Underwriters, field teams, and clients.\nPrepare client performance reviews and manage ticket requests within the CRM.\nConduct system testing, troubleshooting, and provide training.\nProofread and verify the accuracy of marketing content prior to distribution.\nManage supply fulfillment and distribution for client marketing materials, monitoring inventory levels and recommending replenishment strategies.\nQualifications (Education, Experience, Certifications & KSA):\nBachelor’s Degree or an equivalent combination of education and directly related work experience required.\n3-4 years relevant experience required.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job\n#LI-SJ1\n#LI-Onsite\nWe offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.\nAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nTo view our privacy statement click here\nTo view our terms and conditions click here","description_format":"text","description_chars":4662,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Insurance coverage","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-01T01:08:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.703,"p_room":0.55,"age_days":38,"expected_fill_days":26,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/allied-solutions-client-services-operations-specialist","json_url":"https://alion.io/job/allied-solutions-client-services-operations-specialist.json","meta":{"generated_at":"2026-10-17T06:17:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8444,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2032142},"rest":"https://alion.io/mcp/rest/get_company?id=2032142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-solutions-client-services-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-solutions-client-services-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-solutions-client-services-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-solutions-client-services-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-solutions-client-services-operations-specialist"}]}