{"id":1553599,"url":"https://alion.io/job/allied-solutions-dealer-communication-coordinator","title":"Dealer Communication Coordinator","company":{"id":2032142,"name":"Allied Solutions","domain":"alliedsolutions.net","url":"https://alion.io/company/alliedsolutions-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":9,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dakota Dunes, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Power BI","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-19T22:13:56Z","board_verified":true,"closed_at":null,"days_open":32,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":32},"description":"This position is responsible for the dealer performance, relationship, and funds collection associated with refund cancellations. The Dealer Communication Coordinator position will primarily involve client/dealer external communications and refund collections aimed at dealerships and will include the gathering of proceed level data as well as the overall performance of an assigned dealer or dealer network. Additionally, the Dealer Communication Coordinator may need to collaborate with client Dealer Relationship Managers to report escalations.The Dealer Communication Coordinator will be responsible for ongoing dealer relationships, representing both Allied Solutions and clients. This position is also responsible for dealer education of the Refund Plus program, dealer responsibilities in the process, and continuous follow-up and monitoring of dealer performance.\nJob Duties and Responsibilities:\nData Entry, Analysis, and Database Maintenance - 10%\nInputting data into various technology platforms to execute automated processing. \nDocumenting the cancellation refund process through denial or disbursement of funds.\nReviewing intake materials processed by other parties to ensure all information is accurate.\nDocumenting the cancellation refund process through denial or disbursement of funds.\nMonitor and analyze dealer performance such as recovery rates, outstanding funds due, communication patterns, etc.\nCollection, maintenance, and input of dealer contact information.\nDocumenting and analyzing patterns of behavior within a dealer or dealer network to support increased dealer performance over time.\nCommunications Servicing with Higher Level Problem Solving - 60%\nAttend various meetings via Teams or in office with either external or internal parties related to Coordinator processes for collaboration needs.\nCollaborate with other process areas to ensure quality and efficiency of all procedures, including contact with external clients.\nUpdate various programs with updated and correct data points and information obtained via dealer, provider or lender.\nEngage and attend various program testing with Allied development teams to enhance processes.\nUtilize various Microsoft platforms to update numerous systems with information obtained via dealer email and phone calls received.\nInvestigate outstanding refunds via various reporting, utilizing said reporting to communicate with lenders and dealers via email/phone to obtain all outstanding refunds.\nDealer recovery, with a more aggressive and persistent approach, prioritizing specific lenders and creating a more personal relationship between Allied and dealer.\nProcessing email responses from dealers/providers to obtain refund information and keep all information up to date in various programs and systems.\nFielding incoming dealer customer service calls through AWS, resolving calls with one call resolution.\nParticipate in various dealer recovery enhancement testing and demos when necessary.\nDealer/provider research through various systems to identify the lowest performing dealers; with outstanding refunds, prioritizing the highest dollar amounts owed. Tracking dealer recovery statistics to provide to management and field when requested.\nEnsuring compliance due to state driven requirements related to product cancellations and flow of funds.\nAble to multi-task while navigating within the environments of multiple systems.\nWork within multiple programs and formats to ensure flow of funds between internal areas are accurate and efficient processes.\nPriority Research - 25%\nCreation and brainstorming of development of new and improvements for processes and procedures.\nInvestigate various scenarios of refund and quote statuses to ensure accurate refunds to the consumer and meet state regulations.\nConduct research on specific product contract language to properly resolve product cancellations.\nReviewing secondary technology platforms to complete research to clear pending cancellations.\nResearching various refund and quote information to establish errors and corrections within the flow of funds to relay information to external and internal resources in order to pacify client issues.\nResearch of refunds and entering check/refund information into Accounting programs, direct contact with lenders to obtain check information and research, research of client credits for process-based errors.\nOther duties assigned - 5%\nOther special projects and duties as assigned.\nQualifications (Education, Experience, Certifications & KSA):\nHigh school diploma or GED required.\nAssociate’s degree, vocational training or technical training preferred.\n3-4 years of work-related experience required.\nAccess to outside programming systems needed for documentation work. Examples: RFP program, Cox automotive, and client documentation programs needed to obtain product contracts. MS Office Experience including Excel and Power BI.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.\nWe offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.\nAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nTo view our privacy statement click here\nTo view our terms and conditions click here","description_format":"text","description_chars":6057,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Insurance coverage","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-01T01:08:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.653,"p_room":0.45,"age_days":32,"expected_fill_days":18,"reasons":["conf:7","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/allied-solutions-dealer-communication-coordinator","json_url":"https://alion.io/job/allied-solutions-dealer-communication-coordinator.json","meta":{"generated_at":"2026-10-20T08:46:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9642,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2032142},"rest":"https://alion.io/mcp/rest/get_company?id=2032142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-solutions-dealer-communication-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-solutions-dealer-communication-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-solutions-dealer-communication-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-solutions-dealer-communication-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-solutions-dealer-communication-coordinator"}]}