{"id":1553612,"url":"https://alion.io/job/allied-solutions-supervisor-escrow-specialist","title":"Supervisor, Escrow Specialist","company":{"id":2032142,"name":"Allied Solutions","domain":"alliedsolutions.net","url":"https://alion.io/company/alliedsolutions-net","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":84,"open_postings":11,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carmel, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":109000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4013},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-10-23T12:46:38Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Provides leadership, guidance and support to the Escrow Specialist Team through employee coaching, development and monitoring of the outbound calls, and escrow processes to fulfill the demands and expectations of their job duties and responsibilities. Provide detailed information to management regarding department updates as well as maintaining employee relations for the department. Confidently provide detailed information through various communication methods to management regarding department needs, updates, and concerns.Job Duties and Responsibilities:\nLead by Example (40%):\nLead by example by maintaining their own attendance and ensure they are following the same policies as their employees\nMonitor and analyze employee performance to ensure standards are consistently achieved and maintained\nCoach and develop employees to help them improve and increase performance and productivity in order to meet department and individual goals and standards\nConduct regular 1-on-1 meetings with all direct reports and play an instrumental role in their career growth\nWorkload Assignments (20%):\nProvide direction and support to employees regarding work assignments to ensure adequate coverage is maintained and all business needs are consistently met and/or exceeded\nQuality (20%):\nConsistently monitor QA audits of direct reports, identify and address performance gaps, updates made to all statistical reports, hold staff accountable, meeting with them regularly to ensure expectations and goals are clear\nCommunicate best practices to team as they are identified\nComplaints (10%):\nHandle borrower, agent, and lender calls, written correspondence complaints/needs in an effective manner\nCommunication Skills (10%):\nCommunicate and reinforce verification team’s processes and procedures, inquiries to lenders, agents, and in-house personnel to include company programs for recording alerts & notes\nUtilize critical thinking to improve and streamline the departments processes and procedures to align with our operational goals\nBe the voice of the department to speak directly to clients and upper management on operational goals\nQualifications (Education, Experience, Certifications & KSA):\nHigh school diploma required\n3+ years of directly related work experience required\nCustomer Service Skills - Effective listening and use of clear, concise and effective oral and written communication. The ability to compose written material as well as effectively present to employees and LSPD management and/or staff. Ability to convey thoughts in a focused and concrete manner.\nCritical Thinking Skills - Advanced problem-solving skills. Ability to handle confidential information and to act with personnel issues. Adaptable to change and makes independent decisions. Handle multiple projects and deadlines and remains effective under pressure.\nOrganizational Skills - Ability to self-prioritize, assign and organize workflow. Meet service level expectations.\nComputer Skills -Advanced Excel, Word, and PowerPoint skills preferred.\nTeamwork skills - Direct and strategize with team to meet department goals. Professional interaction with employees and peers. Foster employee/team involvement to empower team members to contribute their best effort.\nLeadership skills -Lead with integrity to inspire team confidence and respect while motivating team members in a creative and effective manner. Engage employees in developing goals, executing plans and delivering results.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.\nWe offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.\nAll qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.\nTo view our privacy statement click here\nTo view our terms and conditions click here","description_format":"text","description_chars":4614,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Growth opportunities","Insurance coverage","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services"],"lifecycle":[{"event":"open","at":"2026-10-01T01:08:29Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":112500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.45,"age_days":57,"expected_fill_days":31,"reasons":["conf:4","stale_co","velocity","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/allied-solutions-supervisor-escrow-specialist","json_url":"https://alion.io/job/allied-solutions-supervisor-escrow-specialist.json","meta":{"generated_at":"2026-10-23T23:48:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7441,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2032142},"rest":"https://alion.io/mcp/rest/get_company?id=2032142"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-solutions-supervisor-escrow-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-solutions-supervisor-escrow-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-solutions-supervisor-escrow-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-solutions-supervisor-escrow-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-solutions-supervisor-escrow-specialist"}]}