{"id":1304641,"url":"https://alion.io/job/allied-universal-client-account-manager","title":"Client Account Manager","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cleveland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":112000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1068},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-26T13:04:55Z","employer_posted_date":"2026-09-26","last_verified_at":"2026-10-07T23:27:30Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nCompany Overview:\nKick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle-ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!\nPay Rate\nJob Description\nAllied Universal® is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures. Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.\nRESPONSIBILITIES:\nSupervise the day-to-day event operations and staffing of an assigned client site\nManage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations\nBuild, improve, and maintain effective relationships with both client and employees\nCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service\nEnsure all required reporting and contract compliance requirements are met\nAssure regular communication of issues or event with our client\nHandle any escalated security issues or emergency situations appropriately\nCommunicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates\nDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)\nAssure communication of policies, company announcements and job openings through a consistently updated READ file at each site\nMeet all contractual scheduled hours with a minimum of unbilled overtime\nCoordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal’s corporate training standards\nDevelop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff\nManage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists\nTake a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction\nCapably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management\nEnforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal\nAttend client meetings, security meetings, and event walk-through(s)\nEnsure all staff is debriefed properly and prepared for each event\nPrepare and disseminate event post orders to each employee working each event as assigned venue/event\nEnsure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)\nPromote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks\nMaintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned\nCreate venue dot maps deployment sheets, show grids, etc.\nComplete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager\nOversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts\nFacilitate the timely invoicing of events and follows up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager\nQUALIFICATIONS:\nHigh school diploma or equivalent\nLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment\nMinimum of three (3) years of event management, event operations, and/or event supervisory experience\nExperience in hiring, developing, motivating, and retaining quality staff\nAbility to develop and grow customer relationships\nAbility to work in a team-oriented management environment with the ability to work independently\nAbility to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis\nAbility to work in a team-oriented management environment while having an entrepreneurial attitude\nDemonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines\nHighly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology\nProfessional, articulate, and able to use good independent judgment and discretion\nMust be able to work nights/evenings/holidays as needed with a flexible schedule\nPREFERRED QUALIFICATIONS:\nFacilities management, military, or law enforcement experience\nPrevious payroll, billing, and scheduling experience\nBENEFITS:\nMedical, dental, vision, basic life, AD&D, retirement plan and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. 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