{"id":2463436,"url":"https://alion.io/job/allied-universal-customer-service-representative-call-center","title":"Customer Service Representative - Call Center","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boca Raton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":57000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T17:50:28Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T04:21:29Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Overview\nCompany Overview:\nDeposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today!\nPay Rate\nJob Description\nDeposita, an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers.\nCompensation & Flexibility\nBase Pay: Starting at $17.00 per hour\nBilingual Premium: $18.00 per hour for representatives fluent in English and French (Canadian).\nWork Structure: Hybrid / Remote Flexibility. This role begins with a mandatory, 45-day in-person training period at our Jupiter, Florida office. After successfully completing training and meeting required performance metrics, you will transition to working remotely, with occasional in-office meetings and ongoing training sessions.\nRequirements & Ideal Qualifications\nMust live within a reasonable commuting distance of Jupiter, FL, to accommodate the initial onboarding phase and future in-office touchpoints.\nExperience: A minimum of 2 years of Technical Customer Service Call Center experience in a B2B (business-to-business) environment is highly preferred.\nRESPONSIBILITIES:\nIdentify customers' needs, clarify information, provide direct support or guidance toward to resolution\nTackle a variety of problems in technical systems with skill and accuracy\nCreate cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level\nMaintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations\nDiscern changes in call types and report to management\nMonitor health of network, hardware, and software for our customers\nTrack escalations through proper channels to completion\nQUALIFICATIONS (MUST HAVE):\nHigh school diploma or equivalent\nTechnical call center support experience\nExperience in a technical support role, or other technical experience\nWork history must demonstrate each of the following:\nStrong understanding of customer service and customer relations\nAbility to take initiative and learn new processes and concepts\nAbility to exercise good judgment and decision-making\nEffective written and oral communication skills\nBasic understanding of software/hardware troubleshooting\nAble to assess and evaluate situations effectively\nAble to identify critical issues quickly and accurately\nAble to write informatively, clearly, and accurately\nProblem solving and analytical skills\nAbility to work in a team environment\nPREFERRED QUALIFICATIONS (NICE TO HAVE):\nAssociate’s degree in Information Technology, Computer Science, or a related field\nExperience in Service Now and TalkDesk\nExperience in retail cash offices\nBENEFITS:\nMedical, dental, vision, basic life, AD&D, retirement plan, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":4099,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-13T17:50:28Z"}],"visa":[],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.689,"p_room":0.55,"age_days":11,"expected_fill_days":11,"reasons":["conf:1","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/allied-universal-customer-service-representative-call-center","json_url":"https://alion.io/job/allied-universal-customer-service-representative-call-center.json","meta":{"generated_at":"2026-10-25T06:00:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8267,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1332164},"rest":"https://alion.io/mcp/rest/get_company?id=1332164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-universal-customer-service-representative-call-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-universal-customer-service-representative-call-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-universal-customer-service-representative-call-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-universal-customer-service-representative-call-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-universal-customer-service-representative-call-center"}]}