{"id":1204437,"url":"https://alion.io/job/allied-universal-customer-support-specialist-security-operations","title":"Customer Support Specialist - Security Operations","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1202},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:51:23Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-22T17:54:58Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Overview\nCompany Overview:\nJoin Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.\nApply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.\nJob Description:\nPay Rate\nJob Description\nAllied Universal® is hiring a Customer Support Specialist. The primary function of the Customer Support Specialist is to monitor surveillance of all security and CCTV monitors on the facility and surrounding grounds, respond to event-driven alarms in a timely and effective manner, and document any activity and contact support systems in the event of an emergency.\nLocation: Full-time on-site at office in Grand Rapids, MI\nPay: $18.00 per hour\nShift Available:\n2nd Shift (4pm - 12am)\nSwing (8pm - 4am)\nMandatory Paid Training: Monday through Friday 9:00am-5:00pm for the first two weeks\nRESPONSIBILITIES:\nMonitor a variety of live video footage and location dashboards for signs of suspicious or ongoing criminal activity, such as burglary, loitering, trespassing, and high-stress situations; follow client-specific protocols as needed\nAnalyze, assess, and respond to system-generated alerts and event notifications promptly\nInitiate outbound calls or emails to notify customers, law enforcement, first responders, and management of critical events requiring their attention or response; prioritize and route emergency calls to appropriate first responders\nAnswer inbound calls regarding customer inquiries and respond as necessary\nPrepare comprehensive post-situational reports and logs for customer distribution\nQUALIFICATIONS (MUST HAVE):\nHigh school diploma or equivalent (e.g., GED)\nMust be able to obtain a TOPS Alarm System Monitoring License as part of our paid on-the-job training\nMinimum of one (1) year of experience in dispatching, security, customer service, or call center role\nMust be capable of working in a high-stress environment and effectively communicating, particularly during critical, life-or-death emergency situations\nAble to maintain high alert and use critical thinking to monitor customer sites and respond to any emerging situations\nProficient in the basics of Microsoft Excel, Microsoft Outlook, and Microsoft Teams\nPREFERRED QUALIFICATIONS (NICE TO HAVE):\nPrevious experience troubleshooting CCTV security systems or controlling cameras\nMinimum of two years’ experience in law enforcement, security, or the military\nBENEFITS:\nMedical, dental, vision, retirement plan, basic life, AD&D, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":3883,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-09-24T22:51:23Z"}],"visa":[],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.337,"p_room":0.28,"age_days":27,"expected_fill_days":11,"reasons":["conf:2","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/allied-universal-customer-support-specialist-security-operations","json_url":"https://alion.io/job/allied-universal-customer-support-specialist-security-operations.json","meta":{"generated_at":"2026-10-22T21:10:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1332164},"rest":"https://alion.io/mcp/rest/get_company?id=1332164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-universal-customer-support-specialist-security-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-universal-customer-support-specialist-security-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-universal-customer-support-specialist-security-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-universal-customer-support-specialist-security-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-universal-customer-support-specialist-security-operations"}]}