{"id":1204218,"url":"https://alion.io/job/allied-universal-director-of-operations-special-services","title":"Director of Operations, Special Services","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Ray","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:50:24Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-25T02:33:12Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nCompany Overview:\nElevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.\nPay Rate\nJob Description\nOur risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Director of Operations, Special Services. The Director of Special Services supports the Threat, Disaster, and Emergency Response Division of Allied Universal® Risk Advisory and Consulting Services and is responsible for the oversight, planning, and execution of temporary and ad hoc security deployments. This position leads the Special Services Team in strike-related, emergency, disaster-response, transportation, and show-support operations. The Director is responsible for staffing, deployment logistics, travel coordination, client communication, financial performance, and field leadership for high-risk, high-visibility, and time-sensitive assignments. The Director also provides oversight and management of the Transport and Show Teams and other personnel within the Special Services Group.\nRESPONSIBILITIES:\nLead Special Services operations and oversees the planning, staffing, and execution of strike-related, emergency, disaster-response, transportation, show, event, and other high-risk or time-sensitive security deployments\nDirect and supervise Special Services, Transport, and Show Teams, ensuring personnel are properly assigned, prepared, and supported to meet client and operational requirements\nCoordinate nationwide deployment of armed, unarmed, and law enforcement personnel, including staffing, scheduling, travel, lodging, transportation, equipment, communications, and on-site leadership\nServe as the primary operational escalation point for clients, staff, Operations Management, Off-Duty Officers, subcontractors, and other partners, resolving staffing, service, performance, and deployment issues\nEnsure client satisfaction and contract compliance by maintaining knowledge of client requirements, post orders, service expectations, and operational standards\nEstablish and enforce operational processes and documentation standards for temporary and ad hoc deployments, including personnel rosters, deployment details, incident reports, time records, payroll, and billing documentation\nProvide 24/7 operational support and field leadership for urgent, complex, high-risk, and rapidly developing assignments, ensuring safe and effective service delivery\nMonitor staffing, performance, operational risk, and service quality, addressing personnel or subcontractor performance issues and implementing corrective actions and process improvements\nMaintain financial and operational accountability, including Special Services margins of at least 26%, Transport and Show Team margins of at least 23%, and payroll/billing accuracy of 98% or better; provides weekly performance reporting to Senior Management\nEvaluate deployment performance and drives continuous improvement, tracking key metrics, client satisfaction, wins and opportunities, and ensuring lessons learned are incorporated into future operations\nQUALIFICATIONS:\nMust possess one or more of the following:Bachelor's degree in criminal justice, business or a related field of study\nAssociate’s degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry\nHigh School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry\n\nMinimum of three (3) years of professional-level security management experience, including leadership of high-volume, multi-faceted teams across multiple locations, shifts, and operational environments.\nDemonstrated ability to manage complex, time-sensitive operations and respond effectively to emergency and disaster-response assignments, including travel outside the employee’s normal geographic area\nStrong knowledge of emergency security operations, disaster response, and active law enforcement deployments\nDemonstrated leadership, planning, decision-making, and organizational skills, with the ability to manage complex, time-sensitive operations and competing priorities\nExcellent oral and written communication skills, with the ability to effectively interact with clients, employees, subcontractors, law enforcement personnel, and all levels of management\nStrong customer service, problem-solving, and interpersonal skills, with the ability to remain professional and effective in high-pressure or rapidly changing situations\nStrong attention to detail and analytical skills, including the ability to manage and reconcile scheduling, payroll, billing, margins, and operational data\nProficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint\nAbility to travel up to 25%\nPREFERRED QUALIFICATIONS:\nProficient in Smartsheet application\nBENEFITS:\nMedical, dental, vision, retirement plan, basic life, AD&D, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":6350,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-09-24T22:50:24Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/allied-universal-director-of-operations-special-services","json_url":"https://alion.io/job/allied-universal-director-of-operations-special-services.json","meta":{"generated_at":"2026-09-26T03:22:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3607,"day_limit":5000,"remaining_today":1393,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}