{"id":3211731,"url":"https://alion.io/job/allied-universal-emergency-response-center-operator","title":"Emergency Response Center Operator","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richardson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4938},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-10-24T17:26:56Z","employer_posted_date":"2026-10-24","last_verified_at":"2026-10-28T01:48:10Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nCompany Overview:\nElevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants.\nPay Rate\nJob Description\nOur risk and consulting group, under Allied Universal® Enhanced Protection Services, is hiring an Emergency Response Center Operator. The Emergency Response Center Operator is responsible for monitoring and response coordination, emergency dispatching, and incident reporting and analysis. This role ensures real-time scheduling and coverage of security personnel, manages client requests, and coordinates the deployment of officers in response to both routine and emergency needs. The operator also maintains system data integrity and supports payroll and billing accuracy through detailed documentation and interdepartmental coordination. The Emergency Response Center Operator's hours and shifts may fluctuate significantly depending on workload.\nRESPONSIBILITIES:\nMonitor and coordinate emergency response activities, including dispatching unarmed, armed, and law enforcement personnel nationwide\nEnsure 24/7 site coverage by managing real-time scheduling, staffing needs, and responding to call-offs, emergencies, and client requests\nCreate, maintain, and adjust officer schedules to meet contractual requirements and proper pay/bill ratios\nServe as the central communication hub for service requests via phone and email, including support for remote posts\nManage and update scheduling and resource management systems to ensure accurate operational data\nAssess incoming requests in real time and determine appropriate coverage solutions based on client needs\nMaintain complete and accurate documentation for all requests to support operations, payroll, and billing\nReview payroll and billing data, coordinating with internal teams to resolve discrepancies and meet accuracy targets\nCollaborate with operations managers, officers, subcontractors, and clients to resolve service, scheduling, and performance issues\nSupport regional and global monitoring efforts and assist with urgent operational needs\nQUALIFICATIONS (MUST HAVE):\nHigh school diploma or equivalent\nMinimum of three (3) years of experience in the protective service industry\nMinimum of three (3) years of experience in an emergency response or dispatch environment\nProficiency in computer systems and office productivity tools (including Microsoft Office and Smartsheet)\nStrong understanding of security operations and emergency response procedures, with the ability to perform effectively in high-pressure environments\nExcellent organizational, planning, and analytical skills, including the ability to manage schedules and interpret data accurately\nStrong communication and interpersonal skills, with the ability to collaborate across teams and respond effectively in high-stress situations\nExceptional customer service, critical thinking, and problem-solving abilities\nPREFERRED QUALIFICATIONS (NICE TO HAVE):\nCollege degree in Criminal Justice, Communications, or related field of study\nBENEFITS:\nMedical, dental, vision, basic life, AD&D, retirement plan and disability insurance\nPaid time off offered at an accrual rate of 1 hour per 25 hours worked on a weekly basis\nEight paid holidays (subject to eligibility)\nEmployee Assistance Program\nEmployee discounts through our perks program to your favorite restaurants, entertainment venues, and much more!\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":4546,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Civil Defense","Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-24T17:26:56Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":11,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/allied-universal-emergency-response-center-operator","json_url":"https://alion.io/job/allied-universal-emergency-response-center-operator.json","meta":{"generated_at":"2026-10-28T02:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1332164},"rest":"https://alion.io/mcp/rest/get_company?id=1332164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-universal-emergency-response-center-operator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-universal-emergency-response-center-operator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-universal-emergency-response-center-operator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-universal-emergency-response-center-operator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-universal-emergency-response-center-operator"}]}