{"id":1204457,"url":"https://alion.io/job/allied-universal-implementation-support-specialist-contract-role","title":"Implementation Support Specialist - CONTRACT Role","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":85000,"currency":"USD","period":"year","gross":null,"usd_annual":85000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T22:51:23Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-26T16:44:29Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nCompany Overview:\nAllied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.\nPay Rate\nJob Description\nAllied Universal® is hiring an Implementation Support Specialist. The Implementation Support Specialist (ISS) is responsible for overseeing the successful implementation of technology initiatives at Allied Universal Security Services. The ISS will play a crucial role in managing and executing project plans for each branch in the assigned locations, ensuring the seamless integration of technology solutions.\nPlease note: This is a contract role that ends August 2027.\nRESPONSIBILITIES:\nProvide support for rollout of technology packages and features of Allied Universal WinTeam, LISA, and Mercury platforms, including pre- and post-deployment evaluations\nAct as a high-value resource within an assigned Region; delegate implementation tasks to branch-level management, assign deadlines, review completion of project elements; and edit/correct work product as needed\nFacilitate initial and ongoing training on WinTeam, LISA, and Mercury technologies through various modalities\nCreate task programs surrounding implementation; provide expert-level feedback regarding existing training programs; and make recommendations for learning program updates\nEvaluate readiness for new feature rollouts and communicate updates and changes to the field.\nAdminister Hypercare support, including an elevated level of assistance during the adoption of new features\nResponsible for tracking metrics and identifying any issues or challenges that need attention by providing additional training and/or implementing solutions\nMaintain regular communication with end-users to address questions and concerns and gather insights into their experiences using daily check-ins, email recaps, or dedicated support channels\nEngage with leadership and provides escalated support as necessary for technology-related issues\nQUALIFICATIONS:\nHigh school diploma or equivalent\nExperience in presenting and demonstrating various software platforms and related technologies to technical and non-technical audiences\nProject management skills specific to the implementation of technology initiatives\nStrong problem-solving skills, ability to identify and resolve issues in a timely manner\nEffective collaboration and interpersonal skills, with the ability to build and maintain partnerships\nAnalytical skills to synthesize complex information and make informed decisions.\nExcellent oral and written communication skills, including the ability to present and teach both formally and informally\nAdaptability and the ability to respond well to change\nAbility to exercise discretion and independent judgment\nPREFERRED QUALIFICATIONS:\nProject implementation experience in a dynamic security organization\nExperience supervising groups of people\nIn-depth knowledge and hands-on experience with Allied Universal WinTeam, LISA, and Mercury technologies\nBENEFITS:\nBase wage $70,000 - $85,000\nMedical, dental, vision, retirement plan, basic life, AD&D, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law\nLicensed by the New York State Department of State\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":4235,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-09-24T22:51:23Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:13","velocity","win:early","comp:brand"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":85000,"is_top_pay":false},"html_url":"https://alion.io/job/allied-universal-implementation-support-specialist-contract-role","json_url":"https://alion.io/job/allied-universal-implementation-support-specialist-contract-role.json","meta":{"generated_at":"2026-09-28T03:09:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1989,"day_limit":5000,"remaining_today":3011,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}