{"id":2861186,"url":"https://alion.io/job/allied-universal-level-ii-tech-support-specialist","title":"Level II Tech Support Specialist","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irvine, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-19T16:20:41Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T15:02:47Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Overview\nCompany Overview:\nAllied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.\nPay Rate\nJob Description\nAllied Universal is seeking a Level II IT Support Technician to join our Corporate IT team in Irvine, CA. In this role, you’ll provide hands-on technical support to employees, troubleshoot more complex IT issues, and serve as an escalation point for problems that require advanced troubleshooting.\nYou’ll support computers, applications, user accounts, connectivity, and other workplace technology while delivering a positive customer experience. This role requires the ideal candidate to report to our Corporate Office in Irvine, CA, Monday-Friday 8am-4:30pm.\nHourly Rate: $28.64/hour\nRESPONSIBILITIES:\nProvide Level II support for hardware, software, applications, access, and connectivity issues.\nTroubleshoot and support Windows 11 PCs, laptops, printers, peripherals, and mobile devices.\nSupport Microsoft 365 applications, including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.\nAssist with user accounts, permissions, passwords, and access issues.\nConfigure, deploy, maintain, and replace computers and other IT equipment.\nSupport endpoint and identity-management tools such as Microsoft Intune, Microsoft Entra ID, and Active Directory.\nTroubleshoot Wi-Fi, VPN, TCP/IP, and basic network connectivity issues.\nDocument incidents and resolutions in the IT ticketing system and maintain knowledge-base documentation.\nPartner with other IT teams to resolve escalated issues and support technology projects.\nQUALIFICATIONS:\n1+ years of help desk, desktop support, or technical support experience.\nCurrently certified in CompTIA, or working towards the certification\nStrong Windows 11 and Microsoft 365 troubleshooting skills.\nExperience supporting PCs, laptops, printers, peripherals, and common business applications.\nUnderstanding of user accounts, permissions, authentication, and basic networking.\nFamiliarity with Microsoft Intune, Microsoft Entra ID, Active Directory, or similar technologies.\nStrong troubleshooting, communication, and customer-service skills.\nAbility to prioritize multiple requests and work independently while contributing to a team.\nAbility to lift and carry computer equipment up to 45 lbs.\nAbility to work occasional overtime, travel, or on-call coverage as needed.\nPREFERRED QUALIFICATIONS:\nPrevious Level II or escalation support experience.\nExperience in a corporate or enterprise IT environment.\nExperience with endpoint deployment, device provisioning, or software deployment.\nCurrent valid certifications such as CompTIA A+, Network+, or relevant Microsoft certifications.\nBENEFITS:\nMedical, dental, vision, basic life, AD&D, retirement plan and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law\n#LI-26\nPPO 14417\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.","description_format":"text","description_chars":3882,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Security Services","Video Surveillance"],"lifecycle":[{"event":"open","at":"2026-10-19T16:20:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":11,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":56000,"is_top_pay":false},"html_url":"https://alion.io/job/allied-universal-level-ii-tech-support-specialist","json_url":"https://alion.io/job/allied-universal-level-ii-tech-support-specialist.json","meta":{"generated_at":"2026-10-21T18:29:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26148,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1332164},"rest":"https://alion.io/mcp/rest/get_company?id=1332164"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallied-universal-level-ii-tech-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallied-universal-level-ii-tech-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallied-universal-level-ii-tech-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allied-universal-level-ii-tech-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallied-universal-level-ii-tech-support-specialist"}]}