{"id":1927258,"url":"https://alion.io/job/allied-universal-service-manager-4","title":"Service Manager","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Secaucus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":82000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4202},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-05T20:26:33Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-15T13:33:58Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Overview\nCompany Overview:\nJoin Allied Universal® Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you’re an installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued team.\nApply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology.\nPay Rate\nJob Description\nThe Regional Service Manager is responsible for providing leadership and direction to assigned regional service staff and implementing action plans. The Service Manager manages the overall execution and performance of the field service staff and ensures branch goals and objectives are met. Goals and objectives are aligned with the Regional Service Director and the National Services Organization in terms of supervising employees to ensure schedules are maintained and service responses proceed according to plans, contracts, MSA, schedules and cost estimates. The regional Service Manager will work in accordance with the organization’s office policies and procedures, keeping in mind the overall core values of Allied Universal Technology Services.\nRESPONSIBILITIES:\nSupervises the activities and performance of all service customer engagements and retention for all service work. Provides technical support, expertise, leadership, and accountability for service technician staff and customers in assigned geographic area or location.\nPlans, organizes, manages, schedules, and controls all daily service activities.\nSupports the Service Director in all hiring, recruiting, retention and training needs for service staff.\nSupports the Service Director in building and maintaining an effective service organization committed to customer and employee satisfaction and profitable growth.\nEstablishes goals and development plans for all direct reports. Evaluates employee performance and works with the Service Director on salary management.\nSupervises performance of field service staff and responds to escalated issues in field and internally escalates issues as needed.\nCommunicate management directives to field staff and ensure compliance (WFS, Safety, etc.)\nCoordinate and liaise with all departments related to service activities.\nWorks with installation team on Install-to-Service turnovers. \nDevelops manpower schedules and loading to ensure contract compliance and prompt service delivery and SLA/Metric Compliance.\nFollows up on customer satisfaction issues and drives resolution.\nEngage company resources to resolve customer issues outside of service contract scope.\nPromotes the securing of MAC and new service contracts.\nFirstline support & guidance for newer and all technical staff.\nResponsible for maintaining effective customer communications and to ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service issues, thereby minimizing customer concerns, and enhancing customer relations.\nEnsure that fair and effective performance measures are assigned, and that employees are motivated to achieve and / or exceed their assigned goals and objectives utilizing sound management tools and practices.\nQUALIFICATIONS:\nHigh school diploma or equivalent is required; Associate’s or bachelor’s degree preferred\n3 - 5 years of experience in Engineering, Project Management or as a Sr. Field Technician (techniques & tools)\nAn equivalent combination of education or experience will be considered.\nMultiple Industry and Manufacturer Certifications are preferred.\nPossession of valid state issued driver’s license required\nProficient with MS Office Suite (Teams, Excel, Outlook, PowerPoint, Project, SharePoint, and Word) \nAbility to establish and maintain effective working relationships with both internal and external customers.\nMust be able to manage multiple tasks while meeting strict deadlines.\nMust be detail-oriented and organized.\nStrong, planning and reporting skills.\nPossess excellent verbal, written communication and follow-up skills. \nStrong analytical and decision-making abilities.\nSelf-motivated with the ability to motivate and influence others.\nPossess the ability to remotely troubleshoot technical electronic and software-based issues.\nAbility to manipulate, navigate and utilize electronic web-based service tools to manage all facets of service delivery/productivity/efficiency.\nBENEFITS:\nSalary range: $90,000 - $125,000 annual\nMedical, dental, vision, retirement plan, basic life, AD&D, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. 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