{"id":1204379,"url":"https://alion.io/job/allied-universal-telecom-dispatcher","title":"Telecom Dispatcher","company":{"id":1332164,"name":"Allied Universal","domain":"ausecurity.ca","url":"https://alion.io/company/ausecurity","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glendale Heights, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-24T22:51:23Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-12T11:37:22Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Overview\nCompany Overview:\nAdesta(TM), an Allied Universal® company, specializes in the design and implementation of modern communications networks and infrastructure for public and private customers. Working in a fast-paced dynamic environment, join a team that creates meaningful and measurable solutions based on customers’ project goals and budgets. Adesta not only offers engineering, technical, and management expertise of an established systems integrator, we also back our expertise with dependable maintenance support and training.\nPay Rate\nJob Description\nAdesta, an Allied Universal® Company, is hiring a Telecom Dispatcher. The Telecom Dispatcher screens all call tickets to determine if a conflict with customer facilities exists. The Dispatcher will work as a troubleshooter, repairer, and maintenance personnel for normal and emergency repairs to networks.\nRESPONSIBILITIES:\nReceive, accurately screen, and dispatch one-call tickets for multiple customers\nReads and interprets maps, as-built drawings and atlases for telecommunications, sewer, water, and electrical facilities\nProvide clear and concise information to field personnel in emergency situations\nTrack and close out each location ticket; enter information into ticket management software\nPrepare weekly reports to track ticket and locate volumes for billing purposes\nInteract with multiple clients, outside contractors, and other internal departments in a professional and efficient manner\nQUALIFICATIONS:\nHigh school diploma or equivalent\nLicensing requirements are subject to state and/or local laws and regulations and may be required prior to employment\nProficient with MS Office Suite (Word, Excel, Outlook, PowerPoint, Project, and SharePoint) and computer operations\nAbility to work independently and perform tasks of moderate to high complexity which require knowledge of technical and business environments\nSuperb oral and written communication skills\nExcellent follow-up and leadership skills\nStrong analytical decision-making capabilities\nSelf-motivated with the ability to motivate and influence others\nMust be able to manage multiple tasks while meeting strict deadlines\nPREFERRED QUALIFICATIONS:\nPrior dispatch experience\nPrior work experience requiring excellent customer service skills and direct customer interaction\nPrior utility locating or excavation experience\nUtility construction experience\nBENEFITS:\nMedical, dental, vision, retirement plan, basic life, AD&D, and disability insurance\nEight paid holidays annually, five sick days, and four personal days\nVacation time is offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.\nPay Range: $20/hr-$25/hr\nClosing\nAllied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com\nIf you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. 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