{"id":1377547,"url":"https://alion.io/job/allison-transmission-service-engineer","title":"Service Engineer","company":{"id":449402,"name":"Allison Transmission","domain":"allisontransmission.com","url":"https://alion.io/company/allisontransmission","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indianapolis, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3384},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-28T07:12:24Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-12T15:52:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"JOIN THE TEAM THAT’S POWERING PROGRESS\nBuilding cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.\nWhat powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.\nLearn more about this role and how you can begin driving your career forward!\nBenefits:\nThe below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.\nChoice of medical plans with prescription coverage\n\nEmployer HSA contribution\n\nDental & Vision Insurance\n\nPaid Parental Leave\n\nShort & Long-Term Disability\n\nOther voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance\n\n401K with generous Company match & contribution\n\nAccrued Paid Time Off\n\n12 Paid Holidays + 1 Floating Holiday\n\nRobust employee wellness program\n\nTuition assistance program\n\nJob Description:\nThe Off-Highway Rapid Response Service Engineer delivers advanced technical support to Allison distributors, dealers, OEMs, and fleets, with a strong emphasis on expert troubleshooting and issue resolution. This support is principally provided to the North America channel but the role maintains global responsibility. This role is responsible for developing service bulletins, diagnostic procedures, and other technical publications that enhance technician efficiency, reduce equipment downtime, and help manage warranty costs.\nThe Service Engineer also serves as a product expert across the organization, providing technical guidance to Sales, Customer Support, Quality, and other teams to support both customer retention and new business opportunities.\nThis role includes on-site field service support for major issues, leading root cause investigations, and driving corrective actions. The Service Engineer works closely with the Indianapolis-based Product Engineering team to diagnose failure modes and implement solutions, while representing Aftermarket and Customer Support & Service Engineering in cross-functional product management discussions.\nKey Responsibilities:\nSupport the Allison Technical Assistance Center by managing escalated North America technical support cases and ensuring prompt, high-quality resolution\n\nCollaborate frequently with the training lab, Product Engineering, and other technical resources including prototype hardware, transmissions, and specialized tools\n\nPerform investigation and analysis on failed transmissions and/or parts\n\nDevelop and lead investigative plan for emerging or major issues in conjunction with the Current Product Improvement Team (CPIT)\n\nWork directly with North America Off-Highway customers to update best practices in integration, maintenance, and operation that will improve product reliability\n\nSupport global Allison Customer Support, Sales, and Quality organizations, as needed, with on-site troubleshooting, inspection, and data collection\n\nFrequently collaborate with Aftermarket organization to support parts, tool design, and training\n\nPrepare and issue technical bulletins that communicate product issues, updates, procedural improvements, and new releases to the service network.\n\nCreate or update service publications to ensure accurate, current technical information\n\nDevelop and deliver specialized training when required\n\nProvide Service Engineering and Customer Support representation on any required internal cross-functional teams\n\nSupport warranty review as needed\n\nWork with the North America channel to drive increased preparedness for Off-Highway product support, ultimately leading to increased customer uptime\n\nKey Performance Measures:\nOn-time release of new minor publication development / updates\n\nTimely and effective support in resolving escalated TAC cases, in line with established escalation processes and metrics\n\nIncreased customer satisfaction, resulting in maintenance customer retention and achieving overall Allison goals, as well as Off-Highway specific MDF numbers\n\nCompetencies and Behaviors:\nIs widely trusted by others to deliver on the what they commit to in a timely manner\n\nIs transparent in their interactions and intentions\n\nRepresents the Company’s best interest at all times\n\nActs with internal and external customers in mind\n\nPractices active listening to understand stakeholder needs\n\nBuilds positive relationships within team\n\nLearns and adapts quickly when facing new problems\n\nIs seen as a team player and cooperates with others within and outside own functional area and puts personal interests aside to achieve goals\n\nParticipates in matrix teams to achieve work outcomes\n\nQualifications:\nBachelor’s degree in Engineering (Mechanical, Mechatronics, Electrical) or a technical field (such as automotive)\nOr equivalent work experience\n\n3+ years’ experience in related field\n\nExperience:\nStrong technical knowledge and hands-on experience with heavy-duty vehicles, automatic transmissions, or similar heavy-duty components/systems preferred\n\nProficiency in English language; written and verbal\n\nKnowledge of failure mode analysis and problem solving techniques\n\nStrong analytical skills\n\nAbility to make decisions independently, with appropriate level of guidance\n\nStrong organizational skills and ability to work with minimal supervision\n\nAllison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.\nIf you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at .\nPlease note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.","description_format":"text","description_chars":6458,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Armored Vehicles","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-28T07:12:24Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 6 · green card filings: 1","filings_12m":6,"filings_prev_12m":11,"green_card_filings_12m":1,"median_offered_wage_usd":113214,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.812,"p_room":1,"age_days":13,"expected_fill_days":42,"reasons":["conf:3","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/allison-transmission-service-engineer","json_url":"https://alion.io/job/allison-transmission-service-engineer.json","meta":{"generated_at":"2026-10-12T21:02:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449402},"rest":"https://alion.io/mcp/rest/get_company?id=449402"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallison-transmission-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallison-transmission-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallison-transmission-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allison-transmission-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallison-transmission-service-engineer"}]}