{"id":2890921,"url":"https://alion.io/job/allo-communications-msp-help-desk-technician","title":"MSP Help Desk Technician","company":{"id":1856794,"name":"ALLO Communications","domain":"allocommunications.com","url":"https://alion.io/company/allocommunications","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Kansas City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":552},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-20T16:06:11Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities.\nWe pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life.\nWe are seeking a Help Desk Technician to join our Managed Services team and support a diverse portfolio of business clients. This role is ideal for an experienced technician who has moved beyond basic troubleshooting, can work tickets independently, and understands the pace, priorities, and professionalism required in an MSP environment.You will support multiple client environments, deliver responsive technical assistance, and serve as a key contributor to client satisfaction and service quality.\nRESPONSIBILITIES:\nProvide Tier 2 technical support for multiple business clients in an MSP setting.\n\nTroubleshoot and resolve issues related to Windows operating systems, Microsoft 365, hardware, printers, peripherals, and line-of-business applications.\n\nPerform basic network troubleshooting (DNS, DHCP, connectivity, VPN, Wi-Fi).\n\nUse remote management and remote desktop tools to efficiently diagnose and resolve issues.\n\nAccurately triage, prioritize, and manage tickets based on urgency, business impact, SLAs, and scope.\n\nEscalate complex or infrastructure-level issues appropriately while remaining engaged through resolution.\n\nCommunicate clearly and professionally with clients via phone, email, and chat, setting expectations and provide status updates.\n\nDocument resolutions, procedures, and known issues to support knowledge sharing and continuous improvement.\n\nFollow MSP best practices, security standards, and documentation requirements.\n\nResolve most tickets in-office via remote tools, but travel to customer site is required if needed.\n\nEDUCATION/EXPERIENCE:\n2-5 years of experience in a help desk, service desk, or IT support role, preferably in an MSP or multi-client environment.\n\nHands-on experience supporting business users in fast-paced, ticket-driven environments.\n\nWorking knowledge of Windows 10/11 and Windows Server basics, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint fundamentals), Common hardware, printers, and peripherals\n\nAssociate or bachelor’s degree in information technology, Computer Science, or a related field, or equivalent professional experience.\n\nIndustry certifications such as CompTIA A+/Network+, Microsoft, or similar.\n\nSKILLS / KNOWLEDGE / ABILITIES:\nStrong troubleshooting and analytical skills with the ability to resolve most issues independently.\n\nExcellent customer service mindset with confidence supporting non-technical users.\n\nAbility to communicate effectively at both the technical and business-user level.\n\nStrong time management and organizational skills in a multi-client, high-volume environment.\n\nAbility to adapt quickly, stay approachable under pressure, and manage shifting priorities.\n\nTeam-oriented and dependable, with a strong sense of ownership and follow-through.\n\nDetail-oriented with consistent and accurate documentation habits.\n\nAbility to pass a fingerprint-based background check.\n\nREQUIREMENTS:\nRemain stationary for extended periods\n\nAbility to communicate information\n\nAbility to bend, kneel, and stand\n\nAbility to operate a computer\n\nAbility to operate hand tools and equipment\n\nPossess/maintain a Valid Driver’s License\n\nTravel requirement\n\nAbility to pass a Fingerprint Based Background Check\n\nPeople are our passion. At ALLO, we don’t treat you like a number. You’re a human being. \nGet ready to plug into the perks at ALLO:\nFree internet? You bet. Plus, awesome discounts on other ALLO services.\n\nRetirement Plan: The fiber future isn’t the only one we care about. We match your 401(k) savings up to 5%.\n\nHealth and Wellness: Participate in quarterly wellness challenges, and we’ll deposit extra cash into your checking or health savings accounts.\n\nBenefits: Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.\n\nSponsorships: Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.\n\nTuition Assistance: Have a thirst for knowledge? We like that, which is why we’re proud to offer assistance with the cost of your tuition.\n\nALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people.\nBenefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members.\nQualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at .\nALLO is a Drug Free and Tobacco Free Workplace.","description_format":"text","description_chars":5423,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-20T02:21:39Z"}],"visa":[],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":2,"expected_fill_days":59,"reasons":["conf:13","urgency","velocity","win:early","comp:junior"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/allo-communications-msp-help-desk-technician","json_url":"https://alion.io/job/allo-communications-msp-help-desk-technician.json","meta":{"generated_at":"2026-10-21T06:14:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1856794},"rest":"https://alion.io/mcp/rest/get_company?id=1856794"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallo-communications-msp-help-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallo-communications-msp-help-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallo-communications-msp-help-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allo-communications-msp-help-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallo-communications-msp-help-desk-technician"}]}