{"id":3095545,"url":"https://alion.io/job/allstate-corporation-it-infrastructure-analyst-iii-2","title":"IT Infrastructure Analyst III","company":{"id":1921602,"name":"Allstate Corporation","domain":"allstatecorporation.com","url":"https://alion.io/company/allstatecorporation","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":34,"ghost_share":0,"stale_share":0.706,"repost_share":0.059,"time_to_fill_p50_days":20,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":20000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1854},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-10-22T16:01:28Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T00:09:07Z","board_verified":false,"closed_at":"2026-10-30T00:09:07Z","days_open":7,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":6},"description":"At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.\nJob Description\nProvide technical support to end users by diagnosing and resolving hardware, software, network, and Microsoft 365-related issues. Ensure timely resolution of incidents and service requests, maintain high levels of customer satisfaction, and support the organization's IT infrastructure through effective troubleshooting, user administration, and adherence to service management processes. Ensuring full adherence to all IT and security compliance requirements.This role requires strong technical expertise, problem-solving skills, and a customer-centric approach to deliver reliable and efficient IT support services.\nKey Responsibilities\nInstall, configure, and maintain Windows/Mac OS desktops/laptops, printers, and mobile devices.\nDocument incidents, resolutions, and procedures.\nSupport onboarding and offboarding activities.\nConfigure and support mobile devices using Mobile Device Management (MDM) solutions.\nInvestigate and resolve complex desktop, application, and network issues.\nManage incident, problems, and change tickets according to ITIL processes.\nAdminister Microsoft 365, Azure AD, Intune, and endpoint management platforms.\nCreate technical documentation and knowledge base articles.\nCollaborate with infrastructure, security, and application teams.\nHandle critical and high-priority incidents\nPerform root cause analysis and implement preventive measures.\nCoordinate with vendors and third-party support teams for hardware repairs and warranty services.\nLeadership and stakeholder management skills.\nProvide remote troubleshooting support.\nCommunicate effectively with users regarding ticket status.\nDeliver excellent customer service while meeting defined Service Level Agreements (SLAs).\nSupport conference room technologies, video conferencing systems, and collaboration tools.\nRequired Skills\nWindows 11 Support/ MAC support\nServiceNow\nNetworking Fundamentals\nRemote Support Tools\nStrong customer service and communication skills.\nEndpoint management (Intune, SCCM).\nITIL framework knowledge.\nRoot cause analysis and troubleshooting skills.\nITIL Foundation, Microsoft certifications preferred\nKnowledge of Windows/MAC operating systems.\nBasic networking concepts (TCP/IP, DNS, DHCP).\nAzure Active Directory / Entra ID\nEducation\nBachelor’s Degree Required.\nPrimary Skills\nDesktop Computers, Endpoint Management, Information Technology (IT) Infrastructure, Microsoft Entra ID (Azure Active Directory), Networking Fundamentals, Operating Systems (OS), Remote Support, Remote Tools, Support Tools, VPN SupportShift Time\nRecruiter Info\nDipti  Allstate\nJoining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.\nThe Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.\nLearn more about Allstate India here.","description_format":"text","description_chars":4527,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-22T16:01:28Z"},{"event":"close","at":"2026-10-26T09:19:25Z"},{"event":"reopen","at":"2026-10-27T15:18:47Z"},{"event":"close","at":"2026-10-30T00:09:07Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/allstate-corporation-it-infrastructure-analyst-iii-2","json_url":"https://alion.io/job/allstate-corporation-it-infrastructure-analyst-iii-2.json","meta":{"generated_at":"2026-10-31T00:12:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1921602},"rest":"https://alion.io/mcp/rest/get_company?id=1921602"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallstate-corporation-it-infrastructure-analyst-iii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallstate-corporation-it-infrastructure-analyst-iii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallstate-corporation-it-infrastructure-analyst-iii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allstate-corporation-it-infrastructure-analyst-iii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallstate-corporation-it-infrastructure-analyst-iii-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3095545}},{"tool":"search_jobs","arguments":{"company":"allstatecorporation.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3095545},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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