{"id":3815129,"url":"https://alion.io/job/allstate-customer-service-associate-iii","title":"Customer Service Associate III","company":{"id":1999901,"name":"Allstate","domain":"allstate.jobs","url":"https://alion.io/company/allstate-jobs","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-11-05T15:45:02Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T21:59:48Z","board_verified":false,"closed_at":"2026-11-08T21:59:48Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.\nJob Description\nThe Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns while documenting customer requests, and completing changes to policies. This individual provides service to customers, which may include inbound/outbound calls, incoming correspondence, other communications sources and call transfers for service transactions.Key Responsibilities\nInputs and tracks into the appropriate databases.\n\nRemain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.\n\nBe able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates as warranted\n\nWorking knowledge of insurance policies and related processes and procedures.\n\nDemonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).\n\nEmploys probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller’s situation.\n\nEnsure facilitation of first call resolution and customer satisfaction on all transactions handled.\n\nResolve routine, complex, and unique questions/issues.\n\nEducation\nHigh School Diploma or GED (Preferred)\n\nExperience\n0-2 years experience (Preferred)\n\nSupervisory Responsibilities\nThis job does not have supervisory duties.\n\nEducation & Experience (in lieu)\nIn lieu of the above education requirements, an equivalent combination of education and experience may be considered.\n\nPrimary Skills\nConsumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship ManagementShift Time\nRecruiter Info\nShital Holambe [C] Allstate\nJoining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.\nThe Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.\nLearn more about Allstate India here.","description_format":"text","description_chars":3989,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Property & Casualty Insurance","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-11-05T15:45:02Z"},{"event":"close","at":"2026-11-08T21:59:48Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/allstate-customer-service-associate-iii","json_url":"https://alion.io/job/allstate-customer-service-associate-iii.json","meta":{"generated_at":"2026-11-08T22:25:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1999901},"rest":"https://alion.io/mcp/rest/get_company?id=1999901"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallstate-customer-service-associate-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallstate-customer-service-associate-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallstate-customer-service-associate-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allstate-customer-service-associate-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallstate-customer-service-associate-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815129}},{"tool":"search_jobs","arguments":{"company":"allstate.jobs","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815129},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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