{"id":1203495,"url":"https://alion.io/job/allstatecorporation-inside-service-agent","title":"Inside Service Agent","company":{"id":1921602,"name":"Allstate Corporation","domain":"allstatecorporation.com","url":"https://alion.io/company/allstatecorporation","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":21},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T23:46:40Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.\nJob Description\nWho is Allstate:\nAllstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its \"You’re in Good Hands®\" promise.\nThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do. \nRole Designation: Home-Based\nBenefits to joining Allstate\nFlexible Work Arrangements\nEmployee discounts (15% on auto and property insurance, plus many other products and services)\nGood Office program (receive up to 400$ back after purchasing office equipment)\nStudent Loan Payment Matching Program for Government Student loans\nComprehensive Retirement Savings Program with employer matched contributions\nAnnual Wellness allowance to support employees with improving health and wellbeing\nPersonal reflection day\nTuition Reimbursement\nWorking within the community and giving back!\nOur team is growing, and we are actively looking to hire Inside Service Agents! Reporting to the Manager, Inside Service, you will be responsible to answer service and billing calls and take first notice of loss (FNOL) calls from customers. \nThe Inside Service Agent takes the “You’re in Good Hands” philosophy and makes it real - delivering on our promises to consumers every day. Our hours of operation are Monday to Friday (8 am to 8 pm EST). Our standard work week is 37.5 hours, and each employee must rotate their work schedule to ensure all hours of operation are staffed appropriately. Therefore, as a condition of employment, we are looking for individuals who are available to work all hours of operation. \nAccountabilities:\nRespond to customer inquiries about their policy in a professional manner.\nBe knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. \nProvide personalized service while being a Trusted Advisor with respect to insurance.\nPromote Allstate features and benefits as part of ongoing portfolio reviews.\nManage policy renewal process and client inquiries to make changes to their policies.\nReply to on-line requests as required\nPromote client loyalty through attention to detail and relationship building during policy renewals and updates.\nUpselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.\nProvide support and guidance when handling First Notice of Loss (FNOL) claim calls. Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.\nMeet and exceed key performance and attendance metrics.\nQualifications:\nPost-secondary education or equivalent work experience\nMust have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.\nMust have 1 - 3 years customer service experience.\nMust speak, read and write English.\nProficient computer skills in MS Office applications.\nThis is a work from home position. You must have a space conducive to working from home.\nAbility to work evenings is required.\nBonus qualification:\nCall center and insurance experience is preferred.\nAllstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.\nLI#MK1\nSkills\nCommunication, Computer Literacy, Consumer Protection, Customer Data Management, Customer Insights, Customer Service, Relationship Building, Stakeholder Relationship ManagementCompensation\nExpected compensation for this role ranges from $ 47,800.00 - 73,000.00 annually. Actual salary offered to successful candidates will vary based on their skills and experience.Joining our team isn’t just a job - it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact.\nAllstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.\nThis job posting is for a current open role within the organization.","description_format":"text","description_chars":5350,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-24T22:26:55Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":14,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-09-25T00:37:30Z"},"pay":null,"html_url":"https://alion.io/job/allstatecorporation-inside-service-agent","json_url":"https://alion.io/job/allstatecorporation-inside-service-agent.json","meta":{"generated_at":"2026-09-25T00:37:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":526,"day_limit":5000,"remaining_today":4474,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}