{"id":3620051,"url":"https://alion.io/job/allura-usa-customer-experience-manager","title":"Customer Experience Manager","company":{"id":2753640,"name":"Allura USA","domain":"allurausa.com","url":"https://alion.io/company/allurausa","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-07-14T00:07:00Z","employer_posted_date":"2026-07-14","last_verified_at":"2026-11-11T11:46:28Z","board_verified":true,"closed_at":null,"days_open":120,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":120},"description":"Manufacture a Career Built to Last!\nAbout Us\nBacked by more than 70 years of experience in the building materials industry, Allura USA, part of the Elementia family of companies, has built its reputation by Making the Material Difference. We manufacture and distribute a comprehensive portfolio of high-performance fiber cement exterior products, including lap, panels, soffits, shakes, and trim solutions that support residential and commercial projects.\nThrough trusted products, experienced teams, and a commitment to operational excellence, we focus on delivering the right materials to the right place at the right time while meeting the evolving needs of our customers and the construction industry.\nAt Allura, our people make the difference. Our culture is built on collaboration, accountability, innovation, and continuous growth. We value the diverse experiences and perspectives our employees bring and encourage every team member to share ideas, solve challenges, and contribute to our success. Whether you are starting your career or bringing years of expertise, Allura provides opportunities to develop your skills, advance your career, and make a meaningful impact. Join us and be part of a team that is Making the Material Difference for our customers, our communities, and one another.\nPosition Summary\nAllura USA is seeking a Customer Experience Manager in Houston, TX to lead customer support, order assistance, and service improvement. This role develops the Customer Experience team, resolves complex issues with cross-functional partners, and oversees customer communications and multifamily project support.\nWhat You Will Do\nLead, coach, and develop the Customer Experience team; set service standards, priorities, and performance expectations.\nOversee daily inquiries, order support, shared inboxes, service requests, and customer escalations through phone, email, portals, and ERP systems.\nPartner across departments to resolve order, delivery, availability, pricing, and warranty concerns; identify recurring issues and corrective actions.\nCoordinate clear, timely customer communications about pricing, products, lead times, and operational changes.\nOversee customer support and project tracking for Build With Allura and multifamily programs, including contract and pricing coordination.\nDevelop SOPs, training, reporting, dashboards, and scalable workflows that improve accuracy, response times, and visibility.\nWhat You Will Bring\n7+ years of experience in customer service, customer experience, order management, operations, or a related function, including 4+ years leading a support team.\nExperience managing escalations, resolving issues across departments, and improving service processes and team performance.\nStrong written communication, sound judgment, analytical skills, and the ability to manage competing priorities.\nExperience developing SOPs, training materials, customer communications, and performance reports.\nProficiency in Microsoft Office, especially Excel, and experience with ERP systems; SAP preferred.\nExperience in manufacturing, building materials, distribution, or B2B service preferred; exposure to multifamily, builder, dealer, or distributor programs is a plus.\nBachelor’s degree in business, supply chain, operations, communications, or a related field preferred.\nWhat We Offer\nAllura offers a comprehensive benefits package that includes:\nMedical plans with PPO and high-deductible plan options\nDental and vision coverage\nLife insurance\nShort-term and long-term disability coverage\n401(k) plan with company matching contributions\nCompetitive paid vacation and company holidays\nJoin Our Team\nIf you are ready to bring your experience to an organization serving the evolving construction and building-materials industry, we encourage you to apply and build your future with Allura.\nEqual Employment Opportunity\nAllura is an equal employment opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.\nReasonable accommodations are available to qualified individuals with disabilities throughout the application and hiring process.","description_format":"text","description_chars":4310,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Real Estate","Building Materials"],"lifecycle":[{"event":"open","at":"2026-11-02T18:00:25Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.344,"p_room":0.28,"age_days":120,"expected_fill_days":32,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/allura-usa-customer-experience-manager","json_url":"https://alion.io/job/allura-usa-customer-experience-manager.json","meta":{"generated_at":"2026-11-11T13:50:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25353,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2753640},"rest":"https://alion.io/mcp/rest/get_company?id=2753640"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallura-usa-customer-experience-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallura-usa-customer-experience-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallura-usa-customer-experience-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allura-usa-customer-experience-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallura-usa-customer-experience-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3620051}},{"tool":"search_jobs","arguments":{"company":"allurausa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3620051},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}