{"id":3557480,"url":"https://alion.io/job/allweatherathome-customer-service-representative-csr","title":"Customer Service Representative (CSR)","company":{"id":2666827,"name":"Allweatherathome","domain":"allweatherathome.ca","url":"https://alion.io/company/allweatherathome","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Edmonton, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":26000,"max_usd":44000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":89},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-30T23:08:17Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-02T03:54:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Hello. It’s nice to meet you.\nIf you’re looking for a challenge, you’ve come to the right place, because no matter who you are or where you come from, we’re all building something. Every single one of us. Whether it’s a home, a career, a family or a future, we’re all searching for growth. This is our story too. For more than 45 years, we’ve built the All Weather Group into the largest privately owned and operated window, door and glass manufacturer in the country. But in some ways, we’re just getting started. So, if you’re driven to make an impact and bring your best to our tight-knit, people-first culture, we want to hear from you.\nAre you ready for this?\nAs a frontline team member, you shape our customers' experience with All Weather. The last mile, the final yard - every day, you have the power to create positive and lasting memories in the hearts and minds of customers and homeowners by letting them know that they’re in your good hands.\nWe’re currently hiring for a Customer Service Representative (CSR) for a 1 year maternity leave contract in our Edmonton Installation Services department. In this role, you’ll support frontline customer service, order processing, and service scheduling. This is a data-driven, process-focused role that serves as a key point of contact for customers, sales, and Service Technicians. Each day, you’ll be responsible for:\nProvide professional, courteous customer service by phone and in person\nCreate and process Service Work Orders and sales quotes\nEnter, review, and proofread orders for accuracy and completeness\nConfirm customer service requirements and communicate updates clearly\nSchedule and book Service Technicians to maximize efficiency\nEnter and manage appointments using an online scheduling system\nConfirm schedules with customers and technicians\nEnsure required products and special materials are ordered and available on time\nContact customers to arrange and collect final payments\nProvide administrative support to the sales team and assist colleagues as needed\nThis is a role where clear communication and a proactive approach makes all the difference in delivering an exceptional brand experience.\nAre you built for this?\nWe hire as much for attitude as we do for experience, because who you are is just as important as what you can do. Here’s who and what we’re looking for.\nHigh school diploma or equivalent\n1-2 years of solid experience in customer service, bringing a strong foundation in helping customers\nProficient with computer systems and comfortable learning new tools\nBuilds effective relationships and maintains a warm, professional phone presence\nThrives in a high-paced environment, easily managing multiple tasks\nSkilled in research and analysis to get to the root of issues\nMeticulous attention to detail, strong organizational skills, and a commitment to continuous learning to meet the role’s demands\nConsistently demonstrates advanced customer service skills, keeping customer satisfaction as the top priority\nExcellent time management and prioritization abilities\nCommunicates professionally and courteously, adapting to different customer needs\nExperience in sales or building construction would be a valuable asset\nLet’s get after it.\nEvery day at All Weather is an opportunity to roll up your sleeves and move one step closer to your goals. If you’re interested in this role, we encourage you to apply regardless of the criteria we’ve asked for. Please visit our careers page to get started now https://allweatherathome.ca/careers/\nWhat’s in it for you?\nOur story\nIt all began in 1978 in Edmonton, Alberta when a farmer, a salesman and a railroader created All Weather Windows. More than 45-years later, we’ve grown into a group of companies still proudly serving residential and commercial customers across Western Canada. We make premium products right here on home soil, designed and tested for Canada's harshest weather conditions, delivered with the promise of performance and style. Our purpose to Never Stop Building is a testament to the character of our people, because we’re always striving and always looking for fellow “builders”, just like you. To learn more about our who we are and what we do, please visit us online at https://allweatherathome.ca/\nDiverse by design.\nFrom day one, diversity has been our greatest source of strength. Today, we’re a company where 55 languages are proudly spoken, with the skill of an international community reflected in all of our products and services. We have people who’ve been with us for generations and we’re an open door to new comers, first timers and everyone in-between. We’re continuously working to build and promote an inclusive environment that attracts, celebrates and promotes diversity, equity and inclusion by every definition. Where everyone can bring their best and full selves to work, because what makes you different, makes all the difference to us.\nThe ability to make an impact.\nThe All Weather Group is a place where potential finds opportunity, leadership truly listens and the ability to make an impact has nothing to do with your title. We know none of us are better, smarter or stronger than all of us. So, we invite people at all levels of the organization to speak up, chip in and put ideas into action to help shape our work, careers and company.\nA culture of connection and care.\nPeople are the beating heart of our tight-knit community, so their growth is an important way we live up to our purpose, to never stop building. We view wellness as being about the whole person and have designed our programs to support physical, emotional, spiritual and social wellbeing at work and in our lives outside of All Weather.\nWe make a difference.\nWe’re honoured to have been recognized as one of Canada's Best Managed Companies 14 years in a row. But, we also know that we’re far from perfect. We’re committed to positively impacting careers, lives and communities across Canada and proudly give back in four key areas; strengthening families, providing shelter, supporting education and, health and wellness. Over the years this has included charitable giving, partnerships, employee volunteerism and supporting families in need, but one thing never changes - we show up for the moments that matter. If you’re passionate about creating a positive impact too, we need your voice to help grow this proud cultural tradition, because our work here is never done.","description_format":"text","description_chars":6428,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-31T01:43:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":27,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/allweatherathome-customer-service-representative-csr","json_url":"https://alion.io/job/allweatherathome-customer-service-representative-csr.json","meta":{"generated_at":"2026-11-02T04:01:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5944,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2666827},"rest":"https://alion.io/mcp/rest/get_company?id=2666827"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fallweatherathome-customer-service-representative-csr"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fallweatherathome-customer-service-representative-csr"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fallweatherathome-customer-service-representative-csr"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/allweatherathome-customer-service-representative-csr\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fallweatherathome-customer-service-representative-csr"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3557480}},{"tool":"search_jobs","arguments":{"company":"allweatherathome.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3557480},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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