{"id":1761805,"url":"https://alion.io/job/allworth-financial-service-associate-2","title":"Service Associate","company":{"id":2230497,"name":"Allworth Financial","domain":"allworthfinancial.com","url":"https://alion.io/company/allworthfinancial","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Walnut Creek, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":34,"max":35,"currency":"USD","period":"hour","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-09-18T16:02:32Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-24T12:41:43Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"About Allworth Financial\nAllworth Financial (www.allworthfinancial.com) is an independent investment advisory firm providing full-context wealth planning solutions. The firm brings together investment, tax, retirement, estate, and other financial considerations to help clients evaluate decisions in the context of their whole financial lives.\nFounded in Sacramento, California, in 1993, Allworth Financial is a high-growth, private equity-backed, multibranch registered investment adviser. Allworth is primarily a fee-based fiduciary advisory firm that emphasizes client well-being and education. The firm continues to expand through acquisitions and organic growth.\nAllworth is a great place to work and build a career. The firm ranks among the top 15 on Barron’s Top 100 RIA Firms list, has a historical client retention rate of 97%, and is a National Business Research Institute (NBRI) Circle of Excellence Award winner. Learn more at AllworthFinancial.com.\nSUMMARY:\nOur Service Team consistently strives for service excellence. Service Associates work with our Service team and provide support to our Financial Advisors. This role goes beyond day-to-day client support and requires a strategic approach to managing client needs, improving service processes, and supporting our financial advisory team in delivering best-in-class financial guidance. You will bring extensive experience in financial services, excellent relationship-building skills, and a commitment to improving the client experience at every interaction.\nThis is a full-time, non-exempt role based out of our Walnut Creek, CA office. The hourly rate is $34.60- $35.58. \nDUTIES AND RESPONSIBILITIES\nServe as an initial point of contact for clients, addressing inquiries and providing timely responses to their needs via phone and email.\nAssist with scheduling and coordinating client appointments, ensuring all logistics are handled efficiently and accurately.\nProcess client requests, including transactions and paperwork, in line with firm policies and procedures.\nAssist in the onboarding process for new clients, ensuring a smooth and positive experience.\nCollaborate with custodians and internal teams to resolve client account issues, transfers, and general service requests.\nSupport advisors with client-related documentation, ensuring all forms are complete, accurate, and submitted on time.\nProvide notary services for client transactions as required.\nMaintain up-to-date client records and help ensure accuracy and consistency across internal systems.\nQUALIFICATIONS\n2-5 years of experience in a client-facing administrative role within the financial services or related industry.\nBS/BA degree preferred; high school diploma or GED required.\nStrong communication skills with the ability to establish rapport with clients and colleagues.\nExperience with CRM systems and basic financial software (experience with custodial platforms is a plus).\nKnowledge of financial services industry practices, with familiarity in processing account transactions or client service inquiries.\nStrong attention to detail and accuracy in handling client records and transaction-related documents.\nAbility to multitask and manage competing priorities in a fast-paced environment.\nProficiency in Microsoft Office Suite (Word, Excel, Outlook). \nPHYSICAL REQUIREMENTS\nWorks in an office environment\nRequires extended periods of sitting or standing at a desk, talking on the phone, and typing\nUse hands, fingers to constantly operate a computer and office equipment, such as copy machine and printer\nOccasionally move about inside the office to access file cabinets, office equipment, etc.\nMay carry or lift weight up to 10 lbs. in very limited occurrences\nBENEFITS\nWe value our associates’ time and effort. Our commitment to your success is enhanced by our competitive base pay and an extensive benefits package, including:\nMedical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates\nDental insurance with MetLife\nVision insurance with VSP\nOptional supplemental benefits\nHealthcare savings accounts with company contribution\nFlexible spending accounts\nFlexible working arrangements\nGenerous 401K contributions \nExempt associates qualify for our flexible paid time off policy\nNon-Exempt associates will receive 15 days of paid time off annually during the first three years of employment\n11 Paid Holidays\nOption to participate in our Equity Purchase Program (Contract, intern, and part-time employees are not eligible)\nFuture growth opportunities within the company\nIn addition, we work to maintain the best possible environment for our associates, where people can learn and grow with the firm. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.\nBenefits are available to full-time associates who work more than 30 hours a week.\nThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. Typical reporting relationships are described, but actual relationships may vary in some instances. This job description is not intended to be an exhaustive list of all responsibilities, duties, skills, or knowledge required of personnel classified in this job.\nAllworth Financial participates in E-Verify. 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