{"id":939763,"url":"https://alion.io/job/ally-logistics-account-development-coordinator","title":"Account Development Coordinator","company":{"id":669436,"name":"Ally Logistics","domain":"allylogistics.com","url":"https://alion.io/company/allylogistics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":101000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3570},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T00:01:04Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"The Account Development Coordinator will handle daily operational tasks for all accounts affiliated with the Account Development Representatives and Account Executives. Their main responsibilities will include managing same-day freight and accruing spot freight opportunities, while regularly updating shipment statuses to ensure timely pickups and deliveries. Working closely with the Operations Department, ADRs and AEs, the ADC will strive to gain a better understanding of how to effectively develop accounts and understand the responsibilities of managing the customer facing side of our business. The end goal is promotion to the next Account Development Representative.\nThe Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.\nKEY ATTRIBUTES FOR SUCCESS:\nHUMBLE: Confidence is key, but so is humility. Our #HUSTLE values say it all.\nHUNGRY: A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth.\nSMART: We’re looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.\nPRIMARY JOB DUTIES:\nAssist in Securing Spot Freight Opportunities:Actively engaged with the ADR and AE team to secure coverage for freight yet to be awarded for all modes of transportation.\nCoordinate Same-Day/Hot Shipments Shipments: Ensure timely pickups by managing and posting all same-day/Hot shipments to load boards, coordinating coverage effectively.\nTrack and Update Shipments:Monitor and update the status of all shipments related to the account. Assist with collecting Proof of Delivery (POD), Bills of Lading (BOL), and other necessary documentation to ensure loads are closed out and invoiced promptly.\nCollaborate with Account Development Representatives, Account Executives and the Operations Department:Work closely with Account Development Representatives (ADR) and Account Executives (AE) to ensure adequate coverage on both awarded and spot freight opportunities within a network of repeat or owned carriers, coordinating in advance to meet shipping requirements.\nLeverage Technology:Utilize all available technology and software applications to enhance data collection and coverage, aiming to optimize the success of the account.\nHandle Account Support: Gradually take on additional responsibilities such as load building, scheduling, requesting accessorial charges, and providing customer updates as needed along with managing your own accounts.\nOptimize Operational Efficiency:Continuously seek out and implement improvements to streamline operations and enhance service delivery for the ADR and AE accounts.\nMaintain Customer Relationships:Develop and maintain strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.\nDAY TO DAY RESPONSIBILITIES:\nProfessional, timely and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)\nProfessional, timely and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)\nBid on ALL spot market opportunities that fit Ally’s capabilities\nUtilize leadership for all questions and concerns regarding an account\nEnsure loads are being built and scheduled in a timely manner\nClose loads out in a timely manner\nRespond to billing needs (POD, lumper, etc)\nCreate Customer SOPs for ALL accounts\nSet up customer calls and check-ins\nDetermine the best equipment type (i.e. Could this be partial?)\nBENEFITS & PERKS:\nHealth / Dental / Vision Insurance Plans\n401K Plan with Employer Match\nLife Insurance Plan (100% employer paid)\nPTO Plan (3 weeks PTO for new employees, grows with tenure)\n6 paid holidays\nPaid Parental Leaving Bond\nFree professional coaching through Boon Health\nBaby-feeding support and on-site Lounge through Pumpspotting\nComprehensive training program\nCommitment to defend employees who have signed predatory non-competes (Learn more here)\nOngoing, in-house professional development\nIn-office gym complete with strength and cardio equipment as well as Peloton bikes\nOn-site espresso machine and snack machine\nOn-site golf simulator\nQUALIFICATIONS:\nA successful candidate must possess the following traits/skills:\nExperience in maintaining and developing relationships with carrier's and accounts\nMinimum 1 years of industry experience\nAlignment with Ally’s #HUSTLE values\nStrong written and verbal communication skills\nMust be comfortable in a fast-paced and high-energy environment\nWillingness to coach and be coached\nStrong detail orientation\nConflict management and resolution skills\nOrganized\nPositive attitude\nGRIT\nAbility to multitask\nADDITIONAL INFO:\nThis is NOT a remote position.\nA cover letter is highly recommended, even if it's brief. Tell us why you are a fit!\nSigning a non-compete agreement is NOT a pre-requisite for employment. However, we do require all employees to sign our standard non-solicit and confidentiality agreement.\nACCOLADES & INDUSTRY AFFILIATIONS:\nOne of the Inc. 5000 fastest-growing companies four years running\nOne of West Michigan’s Best and Brightest Employers\nMember of Women in Transportation\nEQUAL OPPORTUNITY STATEMENT:\nAlly Logistics is an Equal Opportunity Employer. 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